The repair guys that came to look at my furnace were wonderful and very friendly but the reason for the 7 and not the 10 was that I waited a long time for them to come the first visit I waited all day and finally after I called at 5pm to see when they would show up they said they were backed up and I was next. They charged me for the time but didn't actually fix anything. They said I need an electrician,
And they would send one the next morning. Well I phone in the morning and they told me someone would come between noon and 4. Well again I waited all day and after I called again they said I was next in line, and again they showed up at free 5pm. With another charge for labor and a new beaker part. To top it off, I would need another part replaced which of course the 2nd guy didn't have and would have to come by again the next day to replace.... with yet another minimum labor cost of $ 130. So in recap 3 visits in 3 days to replace 2 parts (a breaker and a pressure switch) which are both relatively cheap)
- Approximate cost of services:
- $500.00
- Company Response
Thank you for your concern. I think I know which call you are speaking of and I want to be sure we are working together on the same concern you mention. I would like to kindly request you contact me directly and I will look into your concern personally and be in touch. Our hope is that we can work with you together and come to a resolution for you. Please call me if you would like to discuss further. 403-282-1010. Thanks again and Best Regards. Mark Coffin. Service Manager.