We had a problem with our toilet. I contacted my landlord and he called this company. They had called me within about 10 minutes and the staff on the phone were very friendly to deal with putting notes on the file that I would be out for 20 minutes to pick up my children from school as they could not give an exact time for their service call.
They were able to see me that day and Dan was the technician they sent. He was very pleasant. He had to wait to hear back from my landlord but seemed happy to do so and I was very very appreciative of this as I really didn't want to have to schedule another time to be home. Anyway he waited and spoke to my landlord and the toilet was fixed. From the first contact with them to discuss the problem at approximately 11:45 the issue was resolved by 1:45 - couldn't be happier!
- Approximate cost of services:
- $275.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for taking the time to share your recent service visit with one of our "Knights". Dan. It was a pleasure to assist you and we appreciate you choosing Knight. Please call us anytime we can be of assistance in the future. Thanks again and hope you have a wonderful weekend. Best regards. mark Coffin. Service Manager.