Wanted at leaky laundry tap replaced. The first visit (pre-survey.) cost $75 to check out the job and determine the main shutoff needed to be replaced. The second visit ( another $75 ) required the City o shut off the water. They came 20 minutes early. Knight Plumbing and Heating came just over 2 hours late. The office kept insisting the tech was "on his way". After replacing the shutoff at the agreed price, he was about to work on the taps when heinformed me I was already into the company for an extra hours labour ($130) for stopping at the warehouse to pick up the new taps. That was when I kindly invited him to get out of my house! So now I have spent over $500 to get my shutoff replaced and I still have leaky faucets!
A month later, I talked to the service manager. He credited my previous bill to a more reasonable amount. A technician came 2 days later and replaced the taps at the agreed price. This second visit went exactly as I would expect for a professional plumbing company. I am satisfied with the end result!
- Approximate cost of services:
- $507.94
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your comments. I am sorry to hear about this experience yet alone read it here for the first time. Knight Plumbing takes these concerns very serious as do I. I would like to invite you to call me direct at 403-282-1010. I have had some insight into your service call and would like the opportunity if you will allow, to hopefully make things right for you. We are an upfront company that cares about all our clients and comments. Good or bad. And we are open to admitting when we may have made an error. I look forward to speaking with you and hopefully finding a resolution to make your experience a positive one. Thank you in advance. Best Regards. Mark Coffin. Service Manager.