we received a pamphlet in the mail advertising this service and call for a quote. The young man showed up appearing very professional had a look at the job and gave us a quote. We decided to go ahead, with the fact that he appeared to be very confident of the job. We have 2 dogs and a doggy door so scheduling was very necessary because we had to lock the doggy door and then come home to let them out during the day. The communication shut down, he was not answering his cell phone or responding to any text, we to stated how dissatisfied we were about that. At this time most of the sanding was done and we were ready to just call the rest of it off, give us a fair price for the work done and we will do it ourselves. We were assured things will go well. The staining part was terrible, they did not even get between the planks and when that was discussed we would have to get that quoted and pay extra.......it's part of the deck.....he then offered to come back some time next week and do it.....by this time we were done and the hassles with the dogs was not worth it. We paid him and sent him on his way leaving us a days work to finish the job. Never again will we use this service and we will warn all our friends, family and co-workers. What a disappointment!
- Approximate cost of services:
- $1,300.00
- Company Response
I'm very sorry about the hassle this has caused you. Our franchisee has failed you entirely. It does not work for a surface to go from a solid to a semi transparent. Our franchisee should have been more knowledgeable about that and advised you with a product that would have been better suited for your project. I can offer no excuses for the lack of communication and painting between the boards. Frankly, I think that is ridiculous too and I'm sorry! We do have experienced franchisees and a District Manager that can come to remedy this situation for you, especially since you have already paid! Please call us so we can fix our work. Thank you