Student Works Painting West

Please read and stay with me, it is worth your time. So you may consider this part one of two, it better had be just two parts to it by the end! To give you a base line of my unhappiness currently my parents have hired Student Works to paint the exterior of their house. My father is away on business so they asked me to be around for the duration of the job while my mother is at work during the day, myself a student though older than the average; I have a successful history with renovation and construction work so consider myself of adequate knowledge. We are not happy, though they have the chance to rectify the work the initial quality in plain English "just sucks" I will list the issues my 10 minute walk around brought up :-

All downspouts from 2nd story to ground only fastened at the top, overspray everywhere, touch up not finished, two sides of the house do not appear to have 2 coats even after countless times of asking, tape and paper pieces left ground to roof, front of house 2nd floor is a joke (literally I laughed at it), Neighbour complained about workers (one in particular swearing never said hello and was always complaining, also I don't think they realised I was often in the garage while they were painting and could hear a lot! In fact it would be my recommendation to fire her!)

So this is what they considered finished, The neighbour that complained is interested in painting his house, liked the price until I mentioned that they think they are finished where he also laughed I read the list and he shook his head something tells me he won't be hiring this company and neither will we again. Now like I said they have the opportunity to fix this as per there guarantee but the initial level of quality for what they perceived to be a finished job is ridiculous I’m sorry to say just not even anywhere good enough and that is my issue it's not the fact that it's not finished it's the quality of the end result. The biggest concern is that we don't believe they have put two coats on when they have said they definitely have - I can see the old paint colour in places, the new paint is patchy and lacking full depth of colour, all signs of poor surface prep and a lack of enough paint/coats. It's bad enough for me to have had to step in on this and it isn't my house my family also have another house which we rent and is also in need of painting, looks like they just missed out on two jobs as well as our recommendation what’s that roughly $5000-$6000 in sales for those two jobs. Also it seemed to take them a long time to get such a bad job done. My parents just had a very nice new hot tub delivered which they, the crew, decided to use as there meeting area and table which my father had to ask them and then again not to use it as their personal space as it is brand new. I painted the inside of this same house every wall on both floors and the basement min two coats all round a lot of wall space and I was done in under a week and worked completely alone no help and they had 2-5 people and all the gear to make it easy. They started last Sunday turning up at dinner time to wash the house, oh and by the way that was mother’s day Sunday, mother’s day I can't believe they show up at dinner time on mother’s day, really! they wrecked the plans myself and my girlfriend had made for my mother, it is now Thursday and this is where we are at so coming up to a weeknow. They have less to paint, more people, better gear, supposed skills and all they did was a bad job. Can't wait to have this conversation when they come back to get paid this evening! They had better fix this, the job and the client relationship.

I am a student, what kind of publicity does that give us as students that were lazy don't care and that we have no commitment to what we are doing. I also noted that there was another review which was similar to mine in its view and also happened to be 30 mins down the road in the next town, hmmmm! My parents work very hard and long hours and have been careful and saved their money well to be able to afford these things and I will not stand by and let them be ripped off. Tell you what student works I'll come paint your houses, do you like bad graffiti? Or should I forward this to the BBB.

Like I have said this job is not complete whether they think it is or not my goal was to provide an immediate and up to date review of what they considered a finished job, I do honestly hope that they fix this up to a standard that is acceptable, and that my part two will be more complimentary to their professionalism on rectifying this.

With Kind regards.