Hired them because of their company policy and the fact that they would guaranteed their work. Unfortunately, the painters were sloppy and did not use tarps (as promised in their work description). This resulted in paint spills being left on our vinyl deck for a few days before it was cleaned up. The product they used to clean off the spilled paint actually took the finish off our deck material. They suggested painting the vinyl, however this was unacceptabl as the deck was in excellent shape and still had at least 10 years left to its life. The end result was that Student Works had to replace the entire vinyl surface of our deck. This cost them close to $2,500.
After 1 year some of the paint around the door frames is peeling off. This is due to the fact that they did not prep the frames correctley. I will not be using them to correct this problem (even thought they guarantee their work for 3 years) as I do not want to have more unqualified painters working on my home.
I would not recommend this company.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Properly train their employees.
- Any advice to offer fellow homeowners facing a similar project?
- find a painter with years of experience. Do not use a compnay that hires new employees for a "season" and does not train them properly.
- Company Response
Good Morning Sharon,
I am very sorry to hear about your experience with the initial student that worked on your home. Although mistakes were made, we did hold ourselves accountable for that mistake and we did replaced the entire surface of your deck. In regards to the peeling that is happening right now please do call me at 1-800-665-4992 to register for your warranty work. I understand your hesitation to use us again but we have a three year warranty in place and would not like you to incur any further costs. A District Manager can personally come out to assess the work that needs to be performed and make sure that it is done properly and that you are completely satisfied.
Sincerely,
Sara Burgess