Crystal Waters plumbed our new Trico home four years ago. From the start we had issues with hot and cold water being reversed throughout the house (our fridge and toilets had hot water while our dish washer had cold), water line run through the outside wall to our fridge which froze the first cold day of the year and now our hot water recirculation line burst soaking all the electronics in our mechanical room, ruining some of it. I called Chris at Crystal Waters who said that they could come out to fix it for a cost (workmanship is only warrantied for a year) and this time they would put insulation around it so the next time it breaks it only sprays into the insulation....perhaps fixing it so it doesn't break would have been a better solution. When I asked him if I should expect to have to replace my hot water lines every four years...his reply was 'Maybe'.
- Approximate cost of services:
- $1.00