Appleby Moving & Storage Ltd

Jeff talks a good talk. I would have gladly paid double to deal with a more professional, trustworthy company. But who knew until it was too late!!

I hired Appleby Moving & Storage to do a move and store a 4 bedroom house worth of furniture. 80% of the wood furniture was damaged. He offered to send someone to come to my house to repair, although the man was nice enough, items were not repaired well. Some items were completely broken and even my car got scratched! yes, you read that correctly. After weeks of arguing and very uncomfortable conversations and not getting a reply, I had to really pressure Jeff by calling and emailing a lot. But, once I got my lawyer involved, Jeff agreed to a cash settlement. I probably should have gone to court and had some furniture replaced instead of the terrible repair work.

Although the cash amount was not quite high enough, I decided to take it only to be rid of Jeff yelling at me "oh, that's an easy repair" "Oh that's nothing, I can fix that and you'd never know "Oh that isn't even that bad of a damage " Good thing I took photos and video of all the incidents at the time of my move. Although he tried to argue they didn't damage things and scratch my car, once I produced the videos and photos, his tune changed. He got very angry and was completely unprofessional. I understand the car was not scratched on purpose, I was only looking for compensation for all the damage they caused. I did have their insurance which I purchased, but it did me no good in the end.

Live and learn. I should have researched on Homestars first. I was trying to save a buck and they seemed very reasonable in price. Boy, was I fooled!

BUYER BEWARE.

While the move from our house into storage went extremely well, the storage itself was a disaster. When our belongings were delivered, three items were missing (our lawnmower, a bed and a loveseat). The loveseat was kept by Appleby because it was damaged. It took three months for them to deliver it. They fixed it but very poorly. They blamed it on sun damage though I assured them that the loveseat had never been in the sun. A matching couch was also damaged, a teak table scratched, a leg on a chair smashed and a compressor damaged.

Right from the start the experience was great. Jeff gets back to you quickly and showed up when he said he would. When we came by to give an estimate, he physically looked at everything on each of the floors in our home to review what was and wasn't being moved so he could give us an accurate quote. When moving day came, his team was right on time and were awesome. They took care to make sure our things were safe and handled with care. the job was done quicker than expected and the price was actually less than originally quoted, thanks to Jeff's hard working team. I could have gone with less expensive movers, but on moving day, my wife is stressed, i'm stressed and I didn't want any surprises. Well worth the money as you really do get what you pay for. Happy customers, Rich and Donna Acosta.

I totally agree with the opinion of the previous consumer on the over charging.the cost of moving the furniture into the warehouse was double that of the loading onto to the truck. We were not allowed to be present at the warehouse, so could not verify any of the time.
Items were missing and it took almost two months for them to find some of these and deliver (after many phone calls and emails). We gave up on the rest.
At least four pieces were damaged , one we refused to accept it and this was finally repaired as a "courtesy" the other damaged items Antiques, was left up to us to repair. The worst move that I have ever had.

The crew arrived ontime, was courteous, polite, fast and efficient. The move was under the estimated amount. I cannot say enough about my experience here. I have a large 4 bedroom home with a large tool shop, two kids and a dog and the crew worked around all of us. I would recommed this company without hesitation! Most definately would use them again!!!

I am convinced that this company employs the deceptive strategy of under quoting the time needed for a move in order to secure the business only to exceed it by several hours. Our local move around the corner took an astonishing 16 hours to complete! They used an inadequately sized truck resulting in three return trips and in the process damaged several of our possessions and walls. At one point, I discovered the 3x3 glass top from our coffee table leaning exposed and unprotected against our artwork on the bare hardwood floor. This company is the perfect storm of incompetence and ineffectiveness. Simply put, avoid this moving company at all costs if your time and possessions matter to you.