Sears Canada Inc

I had my roof replaced about 1.5 years ago by sears. To make a long story short, about 7 months after it was installed, the roof leaked. The leak only occurred when we experienced a driving rain with the rain hitting the front of my house. They sent people out to look at it and they believed that it was a result gaps in my bricks rather than a faulty installation. Ultimately, my father and I took a hose up to the flashing and we showed irrefutably that the flashing was the cause of the leak. We documented that the leak on film and showed that it could be caused by running water directly over the flashing. When we showed the movie to Sears, they agreed to fix the problem and repair the damage to my home (drywall insulation and vapour barrier.

While the problem took a long time to resolve (approximately 3 months until the roof was fixed and about 8 months to fix the drywall in my house) they did ultimately fix the problem and repair the damage.

I am less than happy with the whole situation but I must admit that they FIXED EVERYTHING that I asked them to fix. Most other roofing companies would never admit that they installed something wrong and they would not come back to fix all of the damage that they had caused.

My review is a bit of good and bad here so take it for what it is worth. I would give them an F for causing the problem in the first place but an A+ for fixing the problem .