Sparling's Propane - Brechin

I have been dealing with Sparlings Propane for 25 years and the Brechin location for 10 years. We have always had good service from them. They are friendly and deal with our service and repair requests promptly. Highly recommended.

I was being charged for a furnace that was financed by the previous owner, who failed to disclose that it had been purchased and was financed. Took 6 months to fix this. Then I called to ask to have the tanks removed, as well as drained, as there was still 55% in each tank. Was told that I would be charged $150 to remove the tanks, and that they had to hire a company to drain the tanks. The company, such a coincidence, charges $150 per hour to drain the tanks. So $750 fill and the basically the same amount to remove them. Horrible horrible policies. Received the runaround about how much it costs for a driver, a big truck, equipment - blah blah blah. Would never recommend them

i have been with them for 17 years they raised the price of my tanks without notice when i phoned to ask wh the person sain thats what we do i called another company and got a better price and much nicer service i do not recomend sparlings i have nothing but trouble for at leaste five years

This company is very difficult to deal with. They have no phone manners and truly do not have any customer service edict.
I do not recommend them!!!
The 25 year old tank that was on our property was short time from being unusable, and they charged me $300 to remove it.
Avoid this company.

I purchased a house with sparlings tanks and I paid for two tanks to be filled up at house closing. They were notified of the house selling. Less than two month later the tanks were filled to 80% capacity again in the name of the old house owner and they shut them off because they were “out of propane”!??! The house was empty with heater set to 15 degrees and it seems extreme to use up two full tanks within 1.5 months.
It was middle of December and if I didn’t come over on weekend I could have my house frozen ( it is a cottage I was not intended to visit it during the winter).
Customer service is terrible. They only have 1-800 number and very hard to reach. Called them several times and was told repeatedly they were too busy to take a call and someone will call me back. Several times took my information but NEVER called.
Finally I was able to reach someone by email and was able to change the ownership information.
However, my problems didn’t end after that.
I am on automated delivery because I do not live there and do not want to end up with the tank to be turned off again and I check them every time I come over.
Today I came to the house and it was 6 degrees inside.
The same story- the tanks were filled up and shut off because they were “out” of propane”.

I complained to the customer service regarding this issue and it seems there is a solution for this - to monitor the propane level remotely. Hopefully this will work out and we will be totally happy with their service.

A quick update. I was told they will take care of it within a week. More than three weeks passed and nothing was done.

I would not recommend Sparling at all. I have used them for Propane and one of their divisions for a new furnace. The installers were good but the company is COMPLETELY disorganized. I was overcharged on every bill, the fees charged were not the ones quoted by sales, I had accounts cancelled, they installed part of the furnace but not all and said they would be back in 3 months to complete......they left the cold air return open in the interim. Despite not completing the install and not committing a date to complete the install they are pushing for me to pay. Staff are argumentative and abrasive and it takes numerous calls into the company to try and resolve billing issues, cancelled accounts etc. The company is fragmented and completely disorganized....the left hand does not know what the right hand is doing. This has been the most frustrating company to deal with and all of the employees have nothing good to say about the parent company.

When I bought the house Sparlings had a tank here already. They sent me a bill for TSSA tank inspection on a tank that I rented from them. After several complaints I cancelled service. The tank sat on my property for over a year. After several complaints by email and phone the tank was removed without any notice. Then about a week later I get a bill for tank removal.
STAY AWAY many other fuel options

Very poor service. Sparlings makes me prepay. Not a problem. Sparlings is quick to take my money but not to provide service. It took 3 weeks to get services. Why take money with no service?

Great job installing tank & hookup. They have been promising for 2 weeks to refill tank. Each time be there in 36 hrs. It is all fake
News & still waiting at 5% full. Rep said get secondary heat source. Would not recommend this company to anyone

had to move a vent 3 ft and re paint a 6 inch nipple this summer witch i did and sent pictures now i have been out of propane for 4 hours waiting for reene to phone me back now the supervisor say i have to retake pictures and send to them and wait for someone to ok might take another hour most disorganize company ever