i called regency on the weekend. technician came in check my freezer for atleast 20min. and gone. freezer solid frozen so i defrost the unit for a day . i didnot call regency again cause the freezer run normally after defrosting . Regency called after 5 days, then they charged me $425. for 2 hrs minimum charged / including truck charge. i’m expecting they will charge me for 1 hr. but with 20min. checking and charged me for 2 hrs minimum of weekend rate is totally too much. this is not acceptable. not all your costumers are millionaire. i will definitely NOT recommend you to anybody. this is totally Unfair.