Trico Homes Inc

This is the 3rd home my husband and I have built and we have been very pleased with the level of customer service after moving into our house. Normally homebuilders have the reputation of leaving its customers high and dry after the move in date, however this has not been our experience at all with Trico Homes. We moved into a very unique property and we love the quality of our home, the beautiful finishes and the professionalism of the Trico representatives we continue to be in contact with.

Defenitely big thanks to the girls at Trico: Erin and Carmen. They were incredible in providing all the information we wanted, and updates during construction. They always tried to look after our interests. House was completed a little late (according to what they had forecasted at first). Quality of the house seems good, good finishes, and now just starting to deal with a few corrections they need to make. Overall, we are really satisfied and would defenitely recommend Trico to our friends.

As a first time builder it is always very daunting finding a building company to trust with your investment.

Throughout the process I was kept up-to-date and once building began updates were sent weekly.

There were a few little hiccups towards the end which TRICO HOMES, it was very dissipate at the moment that we found out
that our home wasn't a 9" ceiling as we thought, after some discussions, at the end we decide to continues with
the construction, because still a good price for the home at that moment.

Overall it was a very smooth process and the project was finished ahead of time.

Trico have designed and built a great family home for us.
We receive lots of compliments on the look of the house and we are very happy with how our family has settled in.

thanks a lot Trico team ,

Maria B.

Our experience with Trico was nothing short of impressive. My fiancé and I purchased an un-built spec home – ground was broken and the basement was poured. I was responsible for the house hunting since my fiancé works out of town. I can truthfully say, Neil Donnley was the ONLY show home sales representative in town that gave me the time of day… thus, making my builder selection a lot easier. Once our offer was accepted we were treated like family. From Neil at the show home, to Sarah at the design center, we were always in contact and given multiple updates. We came across a design snag when there was confusion about the spec home interior colors. Rest assured Neil and Sarah pulled off a “Christmas miracle” and allowed us to select our colors. This was my third experience building a house, so I figured the process would be pretty straightforward. To my surprise, Trico does things different; in a good way. I was delighted to receive multiple emails from Neil with pictures of the construction process – that’s something the other builder’s did not do. This allowed my fiancé to be apart of the building process and got us really excited. I was also amazed with the construction team during our possession day walk through… they seemed to point out more deficiencies than my fiancé and I did! We truly felt like Trico had our best interests at heart. All deficiencies were perfected for move in day. We love our home and couldn’t be happier we put our faith in Trico. I would most definitely use them in the future and recommend them to all my family and friends! ?

Great company and great sales staff, Just very disappointing to find problems in the house that were there from day one but only just showed up after the one year warranty period and Trico passes the buck and does nothing about it. We had a water leak which my wife and I had to troubleshoot and fix on our own. We had trico tell us to call their plumber which we did. The plumber made a large hole in the ceiling and didn't find where the leak was coming from so he left. This evening we found that the faucet for our tub wasn't sealed with plumbers putty so water was running down an open hole. Long story short, if the the plumber from day one would have done their job we would not have a ceiling hole that we have to pay to have fixed because the job would have been done right the first time. My only complaint is that their warranty doesn't cover cosmetic damages even though the damage was done with water dripping over the course of the year and a half. Make sure you check and recheck everything they do in the first year and then some because after the warranty period is up they will tell you to figure it out on your own.

The sales process with Jennifer was amazing and we were very happy. We also enjoyed a lot the help from Sarah at the design centre. We were very satisfied at the beginning, but when the construction was about half way through we noticed a number of problems. After we moved in we also found a number of problems.
At some point it was very painful to get some of these problems resolved.
The service and warranty team (Clayton and Theresa) are very good.
For the most part Trico was able to turn a bad experience in a good experience. If it wasn't for all the problems and stress with construction I would have given them 10 stars.

Can't say enough about how great the experience was. Right from the start with Jennifer and Sam at the show homes in Mahogany to Clayton servicing our needs after possession of the home and everything in between has been seamless and effortless. I'm currently looking for another home and Trico will be the first builder I'll go to. Possibly the only builder I'll consider. I'd definitely recommend Trico to all my friends and family.

We bought our first home from Trico and have been very impressed so far with the quality of workmanship we have received. The sales team, Erin and Carmen have been wonderful to work with, full of knowledge and always ready to help. The house has had a few minor issues, we have our 100 day inspection coming up soon so hopefully it will al be addressed and fixed in a timely manner. So far so good but I will reserve final judgement until all our issues have been resolved. At this point, I'd have no issue recommending Trico to others.

Edit: My opinion of the Trico team has dropped dramatically since my first 100 day inspection. The inspector was rude and disinterested in any of the issues we have. When Trico returned on our trades day, they had the wrong list and were unable to address any of the issues. At this point they seem to care about diverting more energy towards pointing fingers and shifting blame then actually solving any of our problems. I would hate to see what it would be like if we had any major issues as solving these relatively simple problems has been a huge headache. I would have strong reservations about recommending Trico at this point.