My wife and I have built 5 brand new homes in the last 22 years here in Calgary. All different builders. We never had an issue that wasn't repaired immediately and without hassle until we bought this townhouse in Wentworth Pointe from Trico. Trico has the worst after possession service we have ever seen in this industry. They absolutely refuse to fix some items even though there is a definate problem with it. It seems like once they have your hard earned money they don't want anything to do with you even though there are abvious problems. Their exterior landscaping abilities are a complete joke. The redo walkways three times now that are still to low elevation wise which causes major flooding in the rainy season to the point where you can't even use the walkway. They take two complete summers to complete a small portion of a total project. Some trees and bushes are dead as well as some of the grass, the sprinkler system hasn't been on all year the grass is now brown where it did grow. Bottom line DON'T EVER BUY A TRICO PRODUCT, EVER!!!
***In response to Trico's responese below here is my response. First of all they didn't even speak of the interior major plumbing problem that they refuse to fix. Secondly the elevation of the walkway is way to low, all the down spouts drain onto it, it's not rocket science but Trico seems to think it is, this walkway will continue to flood until Trico raises the entire walkway above the grade level of the grass around it. There are areas by the garbage garage, mail boxes and parking stalls that should have been completed last year and still haven't been repaired to date. Lastly Trico's statement that says they take all feedback very seriously is a total joke! You have to fight to the point of going to the City of Calgary for them to do repairs inside the home that should be a warranty issue. We still have a major knocking noise when you flush the toilets that they refuse to repair, we have had an indepenent home inspection on this and they have stated this installation definetely has not been done correctly.
As I said before once Trico has your money, they don't want to hear from you ever again.
- Company Response
Trico takes all feedback very seriously. I've looked into your concerns and spoke with the construction team in Wentworth. This year has seen record amounts of rainfall in the months of May, June & July which have created a delay for concrete and landscaping companies. In reference to the walkway in Wentworth it has been replaced one time and that was recent. The grass around this area will be repaired and we hope to have that completed by the end of the month. With town home projects and winter builds the completion of landscaping can only happen during the spring and summer months. The landscaping has a one year warranty and the following summer 1 year post installation, Trico will inspect those areas and replace any shrubs or trees that may have died. We are working diligently with the landscaping company to clean up these areas. Wentworth is s beautiful community and I want to assure that once the construction and landscaping is complete the common areas will look very nice. Please do not hesitate to contact the warranty department at any time if you have further question or concerns regarding your home or the exterior areas. Nicole Walker, Customer Relations Manager