Built our new home with Trico, the customer Service was horrible, the paper work was always wrong, the drawings ended up wrong and they kept using the wrong ones right up to final walk through. We were told information about the land surrounding out lot which turns out to have been false. We wouldn't have bought if we knew it. We were also told that we could build a fence as we have large dogs This was a deal breaker, turns out when we received the title and pulled the restrictive covenants after possession, we actually can't build one. Disappointed to say the least. - After Trico's Response below we still have not received any help in our areas of concern and have been told it is not their responsibility.
- Approximate cost of services:
- $600,000.00
- What could this company do to improve their services?
- Be honest and forthcoming with clients. Get your paperwork under control.
- Any advice to offer fellow homeowners facing a similar project?
- Review everything, don't sign go ahead with construction until you are confident you have all required and accurate paper work. Get them to put dates on everything so you know what is from when.
- Company Response
Trico Homes apologizes for the challenges you were faced with. We take your feedback seriously and will look into these matters immediately. We value your business and are committed to addressing our customers concerns.