Sterling Homes Edmonton

Fantastic experience with the knowledgeable and personable staff at Sterling Homes who kept me informed throughout my first home building experience. Always available to answer questions and shared in our excitement throughout the journey!

We bought a corner townhouse from them and was advised it will be done by April or May 2018. So we signed up with Sterling coz the price was right, the timing and location was perfect! We picked the location for the future school so we need to be moving in before September that year. Turns out the ground breaking was going to happen in April and the house completed by end of November 2018. We were late for school and the school wasn't too pleased. In fact, our relationship with the school and teachers went sour. So we opted to pull-out our kids from brick-and-mortar school and homeschool instead this year (2019). But when we moved in November the stairs leading up the porch was temporary and rickety, we walked on pallets. Our garage and yard wasn't finished so we had to park on the street. What is the point of moving to a house from a condo when you can't use the garage? Anyway, that wasn't the main issue. Due to the -40 temp our van's engine gave out and cost us $3500 to replace. Finally, by April 2019 they start breaking ground for our garage. But we watch the whole area taking shape which is really difficult since we are surrounded by houses that are completely finished except for the row of townhomes beside us all by Sterling. After 5 long months, the garage is finally done and sod installed. A neighbor came by and advised we need to water the sod so it doesn't die on us. We didn't get a call, an explanation or note what to do. We were told by friends that we are supposed to hear from them. Nothing and it's been a week. Also, no steps / stairs for the back of house so we can access the yard or garage. Good thing my husband thought of keeping some of the pallets / planks in case. We have been parking on the street from November 2018 till September 2019. Our front porch is getting crowded with all our 3 kids' bikes (all age 7 and under), scooters and what-nots. We had to live through Winter, Spring, Summer and now start of Autumn... feeling envy for little things like the neighbor's nice porch, garage and yard. I felt like crying certain days coz of frustration. I also keep receiving emails about grand openings for Sterling's other locations / projects when our houses here are in need some attention. Why not close some projects first? I know there are wonderful people working in this company. Our sales agent Ryan was exceptional, even warranty people were not too bad. I suppose it has something to do with PM's ability to manage timelines and get their act together. It's just a townhouse and it feels like the little people like us get overlooked or devalued coz our houses are not in the millions. Don't get me wrong, we love our house already -- we want this to be our forever home -- but our overall experience could be better. Some of our friends bought from Homes by Avi and some from Bedrock and they got exceptional service. If you have the money to spend, look elsewhere. By the way, we have moved our stuff that belongs to the garage and stopped waiting for Sterling as my husband figured our how to calibrate the clicker with the automatic door thingy. Can you blame us? Took me over a year to finally type up a review. I was hoping I don't have to resort to this but I can no longer just sit and wait.

To Cavanagh Sterling Show Home, knowledgeable and very helpful. Awesome team! Very approachable, always answers our questions promtly and in a polite manner. Honest and very detailed , you will feel that they are very sincere to help you through the whole time. Thank you so much ?

Trevor (Warranty Technician) & Randy(Customer Satisfaction Manager) have been exceptional in helping us with any repairs and completion of our outstanding seasonal items. They are always prompt in setting up work orders for any of our requests. They show that they really care about how we feel as customers. They both ensured we got refunded for overcharges on our water bills due to leakage in the toilets in our home after making sure that the repairs were done as soon as we noticed and informed them. They also helped to contact the construction team about our outstanding seasonal items, ensuring we got all sorted before the start of cold season and to avoid any push to next season. We really can not thank you enough.

Ben from Sterling Homes warranty was phenomenal. Our home has had a water leak in the basement and when I called him, he didn’t answer but got back to me within an hour or two which was fantastic. He came to the house and figured out where the problem roughly was, he got on the phone with the plumbing company and had it all organized for them to come repair it. Our home is off warranty for the problem at hand but Ben had everything covered except the plumber which saved me a lot of cash. Ben was great from start to finish.

During our first year’s inspection, Darren had demonstrated his professionalism and expertise of his knowledge. With his patience and detailed explanation, he was able to describe in layman language which we had a better understanding of the deficiencies found. He was very swift in fixing some of the issues on site. He had made the entire process comfortable and a pleasant experience. 10 stars to Darren.

Our experience with Sterling has been waaay better than we could have ever imagined.
And it is mostly thanks to one of their site supervisors; Brandon!
He put in countless hours trying to sell us on a Sterling home, and we are so happy that he did!
He did many different things for us including showing us pictures and virtual walkthroughs of homes, teaching us about home maintenance, he took us to a bunch of different showhomes to walk through, and keeps giving us helpful advice even after we have moved in.
GIVE THIS MAN A RAISE!!!!!
He is definitely an asset to your company.
Aside from boasting about your amazing employee, the house we bought is amazing! We couldn't be any happier.
The attention to detail inside and out is great, and the support from their staff is the best!
We are now very proud home owners in the beautiful Secord community!
Thank you!!!!!

We purchased a house with sterling over a year and half ago and have had minor repairs done. The new Customer Satisfaction Specialist for our area is very fast and reliable. We have been waiting on our stairs to get repaired since last summer. We sent one reminder to him and he got the job order done right away, this didn't happen with the old rep, we had to remind him so many times and things didn't get done half of the time. I am very pleased that Trevor has been assigned to our area. He is much faster, it and get things done asap!

I bought this house to years ago in starting there was some issues but they solved them .After some time your all staff changed from here but I didn't know that I was still sending my emails to the old staff when they didn't call me back I went to one of your showhome he gave me steffen's number and email him and he contact me immediately and he promised me to solve my problem as soon as possible .thanks

I can’t say enough for the service we received from Ben with sterling in warranty. We had issues with are ceiling leaking and he sent a roofer out immediately and even came out personally to deal with the situation. He then came back once the roof was fixed to fix the discolouring on the ceiling from the water and to confirm that everything was properly fixed. Thank you for your prompt response to this matter and for helping us resolve it quickly.