Sterling Homes Edmonton

I had sterling out last year due to water leaking from my roof and was advised the issue was fixed. With the rain last week my ceiling was leaking in the exact same area however the problem was worse. When I contact Sterling I was advised that it is no longer there issue and they have pretty much washed there hands of it and didn't even offer to come and look. There mission statement " a good builder will be happy to help no matter the circumstances" not at all true in this matter. To say disappointing is an understatement

Some of the issues still need to be fixed. Side envelope coming out in multiple places not properly fixed . Painted house 2nd time after complaining for weeping paint after doing it for second time still the same problem . The quality of paint used is not good i guess . Concrete broken in driveway and garage . Space under the stairs , soil not set properly before putting stairs and moisture in corners in basement in winter and spring . tap
and bathtub had issues. And lots of issues within 4 years . I am totally frustrated . Would never recommend sterlinghomes to anyone.

The Warranty Manager " Randy' assisted us to replace our defective water tank at no Cost..He is very professional.
Keep up the Good job Randy. We are very impressed with his excellent customer service and professionalism.

Chantelle is very knowledgeable, patient, always there to answer any of our questions or concerns. the design process was better than I originally thought, they were knowledgeable, offered suggestions. So far the process has been a very good experience. Now excited for the finish product.

The service from the sterling homes representatives was great! We felt we are in a safe hands and okay with the buying process. The location was great and awesome too. I love my home and thanks for makingbour first home buying pleasant and beautiful! ❤

Bought from Chantelle at Sterling Homes, she was very knowledgeable, professional and advocated for us with her head/back office. We have had some repairs done to our house and have dealt with Ben. Ben’s response time is excellent and he is really great to work with, Sterling is lucky to have such a caring, hardworking employee. Having said that, Sterling Home Builders head/back office can definitely improve when it comes to customer satisfaction and doing what is right for their customers!

Specific example: We paid for our garage and our garage cement pad/driveway to be increased by 2’ thinking it would go to the edge of our garage. Our friends also built with Sterling at the same time and did not pay extra but got the same width (same amount of cement) for free. Later we found out that that the “concrete crews also fell victim to and were just simply going with what they are used to in the area.” (Quote from Randy). We asked Sterling if they would do what we figure “is the right thing to do” and maybe give us a little compensation as we paid for what maybe other got for free. Sterling reply was “We cannot compensate you…. The cost error is solely on the concrete crew that did the work”

Every time I look at my drive way, I feel a bit uneasy. My next-door neighbor and my friend also constantly remind us that we paid for something that they got for free. Sterling had the chance to make this a win, win… but instead decided to just follow the contract. So for now I respectfully just live with it…they were allowed to change the contract conditions because of change of suppliers and also our Island was not placed in the proper spot (it was off by about 2 inches) and we let them off the hook… too bad it did not work both ways in this particular case.

Ernesto fixed all of the problems quickly with high quality. He tried his best to fix every problem and follow up if someone else came for the maintenance which made me feel he is very responsible and organized. You can reach him by text, phone, or email; and he reply you immediately. He is knowledgeable in house maintenance, which is very helpful if you have any questions about your house.

We bought a showhome from Sterling homes and after a few months contacted them for a few repairs we noticed. The office sent off an email to their warranty team and gave me Ernesto's number to follow up if I needed to. A few days later Ernesto contacted me and dropped by the house to have a look at the claim. He's a really nice guy, we chatted for a bit then he got to work. The bedroom door was more difficult to than he anticipated because he didn't have all the tools for the task. He was very clear as to what he would be doing next (I appreciate clarity). Anyway, a few days later he sent over James to fix the problem. James was a real professional. He assessed the task, got his tools and in no time he had it done. I must say I am impressed by Sterling's Warranty program. Thanks guys!

Found a perfect home that I was looking for. They have a great team. A few Warranty issues are being taken care by Ernesto. He is a great guy and always available when needed. Keep it up! Cheers!

We got excellent maintenance service by Sterling customer satisfaction technician Mr Ernesto. He gives good advice and fixes things in a timely manner. He takes care of things professionally. Keep it up.