We had a wonderful experience with New Steel Roofers! Our Sales Representative was Chris and he was amazing! I had a very difficult time making a decision and he was extremely patient with me. I called him several times before even signing the proposal and he never made me feel like I was bothering him, nor did he pressure me at all. He answered all of my questions thoroughly, explaining everything and made me feel like I was able to make a very informed decision. Thanks Chris!
I also dealt with Holly in the office and she was great! Prior to me making a decision, she sent me numerous addresses that I could go to in order to view the completed product on other houses. When it was time to actually schedule the installation, she said I could expect it to be done by the end of June, but it actually ended up being completed by the end of May, which was a very nice surprise!
With respect to the installation, the installers were great as well! Our roof is not very big so they had it all completed in one day and worked like a well oiled machine. By the end of the day when they left, everything was cleaned up and you wouldn't even know they had been there.
With respect to the product itself, we went with the Painted Slate profile by Metstar and are very happy with it so far. In my opinion, it is much nicer looking than the traditional style metal roofing. I was also slightly concerned about the noise as I read that it may be louder than traditional shingles, but we have had a number of heavy rainstorms since the installation and I have not noticed a difference in sound at all.
Overall, we had an excellent experience and would sincerely recommend New Steel Roofers to anyone looking for a new roof!