New Steel Roofers Inc.

Strasburg Road Kitchener ON N2R
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HomeStars  >  Roofing in Toronto  >  New Steel Roofers Inc.  >  Happy with Roof.
ontfarmer in Stratford
ontfarmer in Stratford
1 review Stratford, ON

Happy with Roof.

Contacted the company when my neighbour pointed out how bad my roof was from his vantage point. Since we were going to be dishing out a lot of money and we would be living with it for the next 50 years we wanted something a little unique. Most of the ones around us that got steel roofs are the same old, same old villa looking ones. The lady on the phone was very helpful and she was able to provide us with the addresses of some of the roofs we saw on their web side to check out. The sales person came over and he showed us all the different options and we firmed our commitment to one roof style we liked. Their install crews were pretty busy but he assured us that the roof would be on before Christmas. It was installed end of October. We love the way it looks, and the installers were very professionals and cleaned up everything perfectly right away. We've seen other installs down the street by other steel roofers and the installers didn't look very professional and a pallet sat in their driveway for what seemed like a few weeks. Before they left, the installers called us outside to have a look and they went over some of the special features of the roof and asked if we had any questions or concerns. I really liked that. They took ownership of their workmanship.
The whole process was very professional and stress free, accept for the after sales service. A few weeks after the roof was installed, my neighbour put a bug in my ear about the absence of snow dams on my roof. In my area (a snow belt area) generally about 70% of the steel roof installs have the snow dams. Ours didn't. This was not a surprise to us since all the ones we went to look at of theirs in the KW area did not have them. After my neighbour had put in my mind all the horrific things that would befall my house because of the absence of these snow dams, I was a little concerned and want to see what my options were as far as getting them installed. I called twice and spoke to their call center about having some call me with my options. No one there had the decency to call me back. I guess they just figured I was calling to complain about something and no one really wanted to deal with it - so if goes in the IGNORE file. After the third call a few weeks later, someone actually called me back with my options. That kind of thing may fly in the bigger centers they're from, but in a little town like Stratford, where you expect someone to look you in the eye and give the straight goods, that's not cool. Unfortunately this unimpressive after sales service left a bit of bad taste in my mouth and sadly tainted what was otherwise a very professional and pleasant process.

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Company Response

Thank you for your honest review. I am sorry no one was able to get back to you sooner then we did. We do our best to respond to all requests in a prompt manner. Should anything else come up please do contact us. We are glad you are happy with you roof.