Fenex Windows & Doors

Windows & Doors Installation & Service
1447 Youville Drive Ottawa ON K1C 4M8
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Reviews for Fenex Windows & Doors

Average customer rating:
4.3 10 (6 reviews)

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Mirella in Cambridge
Mirella in Cambridge
2 reviews Cambridge, ON
0/10

By far the worst windows company in Ottawa.

Fenex sales person sold me what he called triple glazed 16” window pane windows that would reduce outside noise completely. They are not. Right after the installation the noise level increased like never before. One window cracked with the cold and upon examination, the two outer glass panes seem to be approximately 3 mm in thickness, with a paper thin laminate in between, which cannot resist our Ottawa winters. Since 2013 we have had approximately SIX windows replaced for the same issue: condensation inside the window panes. It has been extremely inconvenient dealing with defective/cheap windows year after year for seven years! Fenex continues replacing bad windows with bad windows, until the warranty runs out, and then, I will be forced to pay the full amount to replace their poor quality windows with another company with quality windows, thus losing thousands of dollars! This is substandard customer service. After seven years of being patient with this company and the ongoing window issues, I do not recommend this company to anyone.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Windows and Doors replacement

We purchased our house back in 1987 and we were looking at replacing all of our doors and windows throughout the house. We did shop around and decided to go with Fenex. We had heard about Fenex through friends, colleagues and former clients. I must say that without a doubt Fenex Windows & Doors were wonderful to deal with...extremely professional and friendly from the first time we spoke and met with James. We had everything replaced in 2007 by Fenex and are very pleased with the end results. The installation process and replacement of all of our windows and doors from start to finish was just impeccable. To this date we are very pleased with the end results.

Fenex have been in business for the past 40 years + and there is a good reason for this. What makes them stand out from the competition is their dedication, expertise and service not to mention the quality of their product and the biggest being the warranty facet. A few years back we had to get a window replaced due to condensation, we liaised with them and the window was replaced in a very short timeframe and service was just impeccable. We will definitely recommend Fenex to anybody who is looking in replacing their doors and windows, this is a one stop shop and would not even shop anywhere else. Knowing that dealing with Fenex brings you peace of mind. They stand behind their warranty and product. Cujo Fenex.

Lise & Gilles

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Anjulee in Winnipeg
Anjulee in Winnipeg
1 review Ottawa, ON
0/10

Windows and Door

If you are thinking about hiring this company, please think twice, or wait for my next review when the work is finally done.
So far it's been nothing but terrible issues:
1. communication is bad!
2. No drop cloths being used despite reassurance they would be 3 times from 3 different people including once the morning the work was starting (our furniture is ruined, and they are not prepared to do anything about it).
3. Communication issues ( I cannot stress this enough- they are terrible!!)
4. Leaving a week into a $20K job, advising they will be back a month later to complete the work they promised we would have completed in mid-November - they want to come back Dec 12th for a job that is only half done!
I will write a full detailed review (including any positives that may come out of this by the end, and I sooo hope there are some) but so far, other than the wonderful initial consult/quote we had on day 1, it's been nothing but horrible issues since the day I paid the deposit back in Sept 2016.

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suzanne dv from Ottawa
suzanne dv from Ottawa
3 reviews Ottawa, ON
10/10

Front door and bay window skirts

I read the 2 previous reviews about Fenex in complete disbelief, as our experience with Fenex, both products and staff, was excellent! From the pre-sale discussions and review of options with Stéphane, to the selection of a great looking front entry door - made in Canada!!! - as well as skirts to update our bay windows, to the coordination of complementary work carried out, to the post-sale and post-installation follow-up, all work performed and products installed were to the highest customer satisfaction -- and our standards are extremely high: I personally don't hand out '10' ratings willy-nilly. This '10' to Fenex, from our recent experience, is fully warranted.

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Private User
Private User
Private User reviews Ottawa, ON
0/10

windows

The product from this company DO NOT LAST they have defective glass. Every window I got installed from them I have to replace the actual glass being used is defective. Don't waste your money on this company . Once the windows installed they never return calls.The mechanism dont last either. Very poor quality product. Be warned!!!

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Savannah  from Ottawa
Savannah from Ottawa
2 reviews Ottawa, ON
6/10

Replacement of all windows and doors

Very pleased with the windows and doors. Sales rep was difficult to communicate with. Also, he failed to tell us about options we had for casings which led to a last minute change, additional costs and delays. Installers would call it a day before 3pm and needed an extra day to complete the entire job despite being guaranteed completion by a certain date.

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More about Fenex Windows & Doors

As an expert in windows and doors, we are proud to offer exceptional products and superior installation services. With over 40 years of experience in carpentry, Fenex stands tall as a leader in the window and door renovation industry today.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Doors, windows and patio doors. Casement and awning window, Horizontal Sliding window, Vertical sliding, Fixed window, Bay and Bow Windows, Irregular Shapes window, Entry door, Sliding Doors.
SERVICES
At Fenex, we offer not only great quality products, but we deliver great quality service. From your very first phone call, email or drop-in, our friendly and courteous staff will provide you with the absolute best care. We don’t only sell you products, we sell an experience! Whether you are looking for a new front door, to replace windows, put in a new patio door, or entirely re-design your home’s character, you are sure to enjoy the process from start to finish.
BRANDS
Fenplast
WEBSITE
https://fenex.ca
YEAR ESTABLISHED
1976
PAYMENT METHOD
Flexible Payment Options - Whether it’s cash or credit, or our finance/easy payment plan, we’ll make the money part simple.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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