Roca Design

When I was building my new luxury home in 2016, my builder/architect took me to ROCA design to choose the locks and door hardware (hinges, handles etc). Simon was helping us at the time. He was friendly, knowledgeable and courteous. He helped us to pick our dream products quickly and offered us good price. I was completely satisfied with the product and service. Soon, my builder used the top quality product to finish my doors and my family have been enjoying the new house with great feeling of the comfortable touch of the door handles and smooth opening of the doors. Then, just recently, the deadbolt of the front entrance door is not working, and I phoned ROCA Design for help. Simon came quickly and tried to fix the deadbolt. For a moment, it looked like he fixed it but as soon as he left, the deadbolt was not working again. Due to the pandemic, and the lock was still working without the function of the deadbolt, I asked Simon to defer coming to fix it again. Now, the pandemic eased somewhat I asked Simon to take a look of the deadbolt problem again. Simon again came quickly, tried the deadbolt function quickly and replaced the Mortise lock mechanism with a new one. The deadbolt function is operational again. Simon did not charge me anything for coming twice and replace the lock mechanism. He came just before the Thanksgiving weekend too. I really appreciate Simon's great after sales service, I really do. In building of my new home, we used many contractors and suppliers. Most of them are not that good. Some are excellent though, ROCA Design is one of the best in supplying great products at reasonable price and excellent after sales service. I heartily recommend ROCA Design. The very satisfied customer.