Absolutely should have known better then to trust the carpenters referral for hinges. Better to go with a emtek. Zero customer service at Roca other then denials and blaming others. Drove there after speaking on the phone only to be informed that I would have to pay for replacements hinges that were defective. Unless their carpenter friend damaged them, no one else did. Had other businesses look at the hinges and everyone agreed they are defective expect Roca. I recommend purchasing from a bigger supplier that stands behind their product. Will replace with another brand from another supplier. Luckily in the entire project this is the only problem and the only product I purchased from this company. Hinges have caps at both ends and the pin pushes the bottom cap out. Now I have to watch all the doors closely. Painter was upset Roca decided to try to blame them. First project to ever have issues with hinges. Will never use this product again. The was the only hardware that was not a reputable brand used on the project and the only hardware company that did not stand by its product. Had one door handle internal mechanism break with emtek and supplier and emtek stood by the product hassle free.
We were refereed by our Builder and visited ROCA showroom. As we were looking for the Modern door levers realized right away that we got to the right place. Selection is very impressive. The sales people are friendly and helped us to choose the right handle. Within 30 min the order was finalized and put into production. Next day we received a call from ROCA that order is ready for pick up. Thank you, guys, for great service.
This summer, we renovated our home. I definitely could not have done this without help from Nancy and Simon at Roca Hardware . Nancy who helped us throughout the whole process is professional and responds immediately to any questions, comments or concerns. The whole team at Roca were always honest, reliable, hard-working and a pleasure to deal with. Every promise they made was kept, and we were amazed at their attention to every single detail. We are so pleased with how everything turned it. The final product exceeded our expectations We will definitely use their services in the future Thanks again to Simon and team!
I use Roca exclusively for our high end custom homes. Roca staff is highly skilled. Extremely polite and helpful. Each member of their team takes pride in their work, emphasized by the pride their leader has in his company. Good prices and fast response I highly recommend them for any project.