Fresh And Clean Carpet Cleaning

After using these guys twice, I think I've finally learned my lesson. After moving into my new house, I called on them to come and clean my ducts. However, instead of using their truck to power the vacuum, they used a portable vacuum which left rubber marks all over our hardwood floor. Later, I called them again to steam clean a sofa and some chairs based on a promotion they were running. However, I was told by their cleaning guys that my chairs didn't meet the specifics of the promotion and that I would have to pay extra for what I wanted. While the company tried to make ammends for the situation, by offering me a $10 coupon, they have yet to return a number of my calls about this situation. There seems to be a definite disconnect between the guys who do the work and the people who take the orders.

Ugh! I will NEVER use this service again! Although the man was very nice, and told me what was happening every step of the way, it took him 6 hours to do a one hour job. His equipment kept freezing because it was cold that day, but shouldn't the company know that sort of thing? It took over 48 hours for the carpets to dry, and when they did there were stains left on the stairs and in one of the rooms (they did come back and fix the room).