Ordered my windows through wonderful sales staff but thereafter everything was a mess....delivery months behind, windows arrive without nail straps, patio doors delivery 3 months behind and once it came to installing glass they discovered they were short of a tempered glass.
Finally they told that the glass has arrived and they will be on site yesterday. Found out they switched the missing glass by taking one from upstairs and left the window open in -20C....no explanation from Durabuilt on why this was done and where is the missing glass piece. I am still waiting on patio door glass piece....this company need to make their delivery team as efficient as their finance team...they are quite efficient in asking for funds. Excellent sales team but worse delivery and installation....stay away from them and check other companies to avoid stress.
- Approximate cost of services:
- $48,000.00