Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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HomeStars  >  Windows & Doors Installation & Service in Edmonton  >  Durabuilt Windows & Doors  >  Window Units Seal Poorly Manufactured
Elena in Edmonton
Elena in Edmonton
2 reviews Edmonton, AB
2/10

Window Units Seal Poorly Manufactured

I purchased a new home that installed durabuilt windows about 3 years ago and the windows were great until recently I noticed 1 of the windows had condensation in between the triple glass panes and when I called durabuilt they told me it’s likely due to the seal being broken and they would replace the glass under warranty but we would need to pay $200 for the labor as labor warranty is only for 2 years. Well now a few weeks later we notice that this is happening to 2 other windows on the same side of house. My question is why is this happening unless the window units are not sealed property during manufacture, and if this is a defect in the craftsmanship of durabuilt windows we should not have to pay anything out of pocket to get them fixed. We’ve owned other properties with windows made by other window companies and have never experienced this. I will be contacting durabuilt again but I’m hoping someone contacts me from this review to rectify the situation. I’m also concerned that even with the replacement of the glass and the seal this would happen again and again every 2-3 yrs.

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Company Response

Hello Elena, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We are available to discuss your concerns any time, please email us at connectyou@durabuiltwindows.com to discuss things further.