The installation took place after a basement leak. This was a subcontractor's choice for the task. The initial impression was good. The fitment seamed good, plus installed quickly. However, with the increase in ambient humidity, it was discovered that owing to the large span, the expansion gaps along the walls were incorrect. Floorscapes Calgary, refused to acknowledge their mistake, and were extremely rude when having to show up and see it for themselves. To date, we have had three independent flooring experts visit and corroborate my claim of improper installation methods. The floor is buckled so bad that it's damaging the drywall and wood structure. I recommend strongly not using them. They are nice and professional until something will cost them money, ie. warranty work. Be very cautious. Also, customer service and the ability to show respect and courtesy rate very low.
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- Company Response
Floorscapes was contracted to remove and dispose of the water-damaged laminate flooring from the basement on this project as well as and the supply and installation of new laminate flooring. All precautions were taken to ensure the concrete was dry and ready for the new installation including the installation of a vapour barrier. Shortly after that installation was completed, we received and responded to a complaint about the floor buckling. When we pulled a section of the flooring up to inspect, we found water and mould under the floor indicating that another leak had occurred and suggested the owners call their insurance company to report another loss. When our suggestion was rejected, an inspection conducted by the Alberta Floor Covering Association found that indeed the issue surrounding the flooring coming out of shape was water infiltration and not as a result of faulty installation. Our own quality assurance field personnel are always mindful to respect the views of our clients even if we are not in agreement.