Although weve used the company twice in the past, with great results, this time was a disappointment. Had a kitchen floor needing replacement after a flood. Also decided to replace all our carpet. There were many choices available. The salesman we ended up with was frustrating to deal with. Found him pushy, talked too much, didnt take our concerns seriously, his primary focus being procuring the sale no matter what. The worst part was his non disclosure of the colouring issue of the kitchen product he recommended, nor did he explain that it would end up looking like linoleum, with no definition between squares. He over estimated the amount of product required and we ended up paying for 4 extra boxes we have no use for, plus a lot of extra carpet that wasnt required. Our kitchen floor is currently a yellowish shade that we have been told will eventually fade over time in natural light. We have very limited natural light in our kitchen. Met with owner to discuss, he offered to look into it, assured us the floor would be fine, apologized for the issues we had with the salesman. Sent us the invoice which we were asked to pay, no consideration for our disappointment. Just cant recommend this company anymore.
- Approximate cost of services:
- Company Response
We have reviewed your above concerns in person at your home and discussed the quantity concerns raised. As discussed, both the carpet and the kitchen flooring resulted with the industry expected waste allowance. The kitchen flooring does show an ambering effect that both Floorscapes and the supplier guaranteed would fade out completely with exposure to light. We did supply samples that you took home before making a selection. The sample was the same as the flooring installed and neither shows any definition at the perimeter that would outline each tile. As we've stated already, we am always happy to discuss further and re-inspect to confirm the ambering has disappeared.