Bought a dishwasher over the phone which was fine. Delivery was OK, but I had to pay extra to get the old unit removed, even though sales said it was included. The installation company was not very good. There were issues with scheduling the appointment, and I got conflicting information from their phone agent and the website. Even though I paid for a complete replacement of an existing unit (which includes removal of the old unit which was already gone), they did not remove the packing material from the new item. Instead they filled our trash can.