They do not Stand by the products they sell
Purchased Washer Dryer Electrolux
Delivery was good but the stacker kit was missing pieces (all stickers to place on top of dryer) Did not get option to look over units.
First used same day as delivery the washer was jumping up and down on spin and started leaking from bottom of unit. Called CAS and was told to call Electrolux. We called Electrolux and was told from computer voice they were not taking calls at this time. Tried for few days.
Been a over a week but no answer from CAS or Electrolux
Don't understand why they couldn't replace the washer as they have plenty in stock and send back to Electrolux.
Customer service from a large appliance dealer should be better
- Approximate cost of services:
- $2,400.00
- Company Response
Dear Troy,
We want to apologize for the service as well as the complete absence of the stacking kit pieces. For any appliance issues, this has to go through the manufacturer we hope everything has been fixed.
Would you please kindly contact our Reviews Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, I cannot find an order under the name provided here.Regards
CASwe apologize for not responding to you sooner.