Never use! Dishwasher came with rust stains everywhere and they won't let me return.
I bought multiple appliances from CAS on the promise that they would arrive by a certain date. However, after I purchased, when I called to arrange the delivery, they said the delivery was never set for that date. I had to go in and pick up everything myself and when I unboxed the dishwasher, it was covered in rust. They asked for a picture of the box and I sent it to them but they said it's not the right kind of picture of the box. Now it's been over two months, the box is gone because we're moving and I've spent a lot of time on the phone and despite the service woman being nice and timely with her response, they are still refusing to exchange the dishwasher. I have a strange suspicion that they have lower prices because they re-sell used goods. Don't use this company - it might seem cheaper but the quality is poor and they're only focused on sales. Plus, their prices aren't that competitive compared to other appliance stores.
- Approximate cost of services:
- $500.00
- Company Response
Dear Customer,
Thank you for your feedback. We are very sorry to hear the poor experience you have received regarding your order. We are sorry that you had to come in and pick up your appliances instead of having them delivered. Regarding your new dishwasher we are very sorry to hear your new appliance was covered in rust, due to the time frame since you picked up your appliance is under manufacturer warranty. We do advise contacting the manufacturer directly incases like this as you have a one year manufacturer warranty. When a customer picks up an appliance, it is provided to them in their original, unopened packaging. In a very small percentage of orders, there can be concealed damage that is not noticed until the product is unpackaged. We receive all our appliances from the manufacturer directly we do not sell any used appliances.
We again do apologize for the inconvenience this may have caused.
Kind regards
CAS