Great sales service but their warranty is deceptive
We purchased 5 appliances when we bought our new house, including a laundry pair, for which we purchased an extended warranty.
A metal piece broke off our Samsung washer 21 months after receiving it. It destroyed the rubber seal, and water was leaking out the machine. I filed a warranty claim with their joke of a warranty provider, and it was denied as being a manufacturer's defect according to their terms and conditions, which I never received (and still don't agree with their explanation anyway). CAS says warranty provider should have emailed the terms to me, warranty provider says CAS should have given them to me. Somebody needs to go figure it out.
I would only recommend if you're NOT buying their warranty.
- Approximate cost of services:
- $7,000.00
- Company Response
Dear Melanie,
Thank you so much for all the appliances you purchased. We're sorry to hear there was an issue with your new washer. Would you please kindly contact our Reviews Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, I cannot find an order under the name provided here.RegardsCAS
we apologize for not responding to you sooner.