Canadian Appliance Source

Bought a new fridge, assuming that going to a local Toronto company would give me better service than just buying the same model at the lowest price on the Internet.... I was wrong.

The freezer still doesn't work properly - the door frame has ice build up every day. The manufacturer has come once and can't fix it. The manual provided was not for the specific model we got so also there are programming things that we cannot use. The Salesperson knew what our lifestyle situation was and didn't provide us the right fridge in the first place (my fault as much as the salesperson's).

When I tried to engage CAS's service department I learned quickly that "Service" simply means that they will service the ordering and delivery. Any post delivery questions they tell me to call the manufacturer.

I wanted to return the product and upgrade to something better but they refused that also because the delivery guys had taken the box away and I had plugged the fridge into the wall meaning that now they consider it used. I had our salesperson speak with the manager and I was told that my options were to live with it or try and sell it on Kijiji.

I'll never buy again from CAS and instead will just buy the product I want at the lowest price online.

Buyer beware. CAS Service only means they manage the sale and delivery, which is simply order management, not service.