Ordered a washer & dryer September 3. Was told delivery would be 3 - 10 days. I paid in full. I struggled to get someone to help, as the lady who sold it to me left the company. Someone else said he would help, but he too disappeared. Finally, someone helped and finally, delivered December 13 - DENTED. Over three months. Lots of problems in the meantime. Someone from CAS even disputed what I said to the 'rep' until I proved it by taking a snapshot of the email.
Purchased a beautiful fridge to 'match' the stove I bought from them a year ago. I made a mistake in the colour and they had no sympathy. The rep didn't take any responsibility either. I felt she should have checked to make sure it was the correct one, when I said I wanted to buy the match. I now have a fridge that is not the correct colour match and sticks out 8" over my dining room entrance.
Terrible, terrible customer service. NEVER would I purchase again from them.
ALSO, the rep said they were sending me a $100. Whirlpool VISA card for my hardship. HA. It was a $100 off a Whirlpool product. She said "Sorry, I didn't know that". I got nothing.
End of story. I would pay more and shop elsewhere.
- Approximate cost of services:
- $3,800.00
- Company Response
Thank you for your review. I am sorry to hear you were not completely satisfied with your buying experience with us. Would you please contact our Customer Care team at cs@caslp.ca and provide an order number so that I am able to address your concerns directly.
The turnaround time on appliances coming in is stipulated by the manufacturer and we presently don’t have any control with regards to production delays. Additionally, all the specifications of your order are sent to you via email within 24 hours of purchase and you can also view this information via our website at any time. There is an onus on the customer to ensure they have provided us with the correct details concerning their order so they can ensure they are getting exactly what they paid for. My apologies on behalf of the salesperson for the miscommunication with regard to the Whirlpool discount.