December 17, 2017
We absolutely do not recommend Canadian Appliance Source to anyone.
We bought two KitchenAid appliances from Canadian Appliance Source in Etobicoke on August 31, 2017. Both the dishwasher and refrigerator arrived damaged. We were very upset and wanted to return these appliances outright but CAS would not do this and said we should contact the manufacturer to have them repaired.
What kind of CAS Customer Service is that? CAS should stand by their customers to make a satisfactory sale right up until after the products are delivered and installed. (We did not refuse delivery immediately because the delivery men left before the boxes were taken off and we saw the damage.) Instead CAS did not respond to our phone calls and we did not get anyone to talk to us until we went up there and complained. Then a Regional Sales Manager called and was extremely polite, but did NOTHING to help us. Three months later we still do not have the products repaired to our satisfaction.
Needless to say we would never buy anything from CAS again or recommend them to anyone. BEWARE!
- Approximate cost of services:
- $3,500.00