My existing furnace was 39 years old. It was time to get a replacement. I decided on a top of the line Lennox. Kyle and Gary showed up on time, placed drop clothes from my front door to the basement and got to work. I work from home so was available for questions at any time. They asked a few but mostly just worked to get the job done. Throughout the whole process they were very courteous and hard working. It was a pleasure having them in my house doing this job. When they fired up the new furnace, I knew I had made the right decision. Looking over the completed job, I had one concern, and that was the placement of the water discharge line from the furnace. When I voiced my concern, they changed the location immediately without even questioning me about it. I am completely satisfied with the work done and am happy I made the decision to replace my old furnace.