We ordered California shutters from this company for my daughter's room. We wanted a roller blind behind the shutters to keep the light out. We have an old house and the window in my daughter's room was an irregular shape, but they did a pretty good job of installing the shutters and the blind. We started this project with enough lead time such that we weren't pressed for time when the product was ready. It was a pretty good experience in all, but the reason why I would not give this company a higher rating is because just over a year after the shutters and blind were installed, the cheap, flimsy plastic chain that they supplied us with which to raise and lower the roller blind snapped right in two and although they had previously sent us joiner clips, the chain was totally broken. I found their customer service to be not the best because they charged us for the installation of a new chain (had to pay for the chain as well) and only provided us with a replacement metal chain after I insisted that the plastic one was not acceptable. It wasn't the best experience. We had the blinds for just over a year and although we were happy with the overall quality of the shutters, the blind chain issue was really disappointing. In my opinion we should not have been given the cheap beaded chain to begin with as it was of very poor quality and was not made to last very long at all.
- Company Response
This comment raises an excellent point so thanks for your feedback! The reason why we don’t recommend the sturdier, metal chain relates to one of the key safety features. Plastic chains were specifically designed with a breakaway mechanism that activates once a certain pressure is exceeded. This protective measure is necessary for children and animals, to avoid serious harm should they get caught while playing with the cord. As all of our products have a lifetime guarantee, we always replace the chain free of charge. We also offer free in-home service calls for one year after the date of purchase. If an issue occurs after the one year mark, we do charge for in-home maintenance visits, as is standard protocol with most household installed products. But again, there is no charge if the product is brought to us. Safety is always our first priority, so we hope that this explains our recommendation, and apologize for not clearly explaining it in the first place.