All Weather Windows Renovations

We had 9 windows replaced and noticed a chip in the glass on the bay window. We called to have someone come out and look at it and it was a scheduling nightmare. We were finally successful having someone come out to the house and we arranged for the repairs to be done at the beginning of April. Due to Covid-19, that understandably did not happen. I unfortunately missed a call from customer service over 3 weeks ago stating they were operational and would like to get someone out to do the repairs. I called back immediately and left a message saying that I would love to have this repair finally done and would also like to discuss additional window and door replacements. After a couple of days, I called back after I didn't hear back from anyone. Then I sent an email. And another one. And another one. I have tried contacting customer service 8 times since and NO response. They are obviously not at all concerned about customer satisfaction or warranty terms. I will NOT be using this company when I replace the remaining 6 windows and doors in my house.