Collins & Greig Cartage Limited

Appalling. Sub-contracted most of the work to other movers, who didn't know how to pack. Lorna from C & G carefully wrapped kitchen items (of zero value) while leaving the subcontractors to deal with fine art and sculpture. Multiple items smashed, damaged, destroyed due to lack of packing materials. When I expressed concern during the process I was told not to worry, they'd been in business since 1947. In the end, they charged the full amount of the move to my credit card without authorization (they said they were waiting for response, but when told I had responded, said they didn't check that email address). This company should be avoided. They are irresponsible, dismissive, destructive and not interested in supervising their incompetent and rude subcontractors. I went to them for a worry-free, hands-off, full-service move, and got the complete opposite of this.

They deliver best services and on timely manner.Second time delivery from them to Cedarvale Avenue

Hired C&G to move and temporarily store our furnishings. When it came time to deliver them there was many items missing. After about 6 months we went to their warehouse to find several boxes in a waste heap. Them major items were still missing. Terry , the president committed to compensate us for 1/2 the missing items but several months later he continues to ignore repeated calls, texts and emails. He tells us that the cheque will come in a few days but never follows through. He has done this since last September.
This company is definitely not a homestar.

We moved with Collins and Greig on July 4 from Toronto to Ottawa. On that day, they sent a truck that was too small to hold all of our belongings. We were told that we needed to leave some items in Toronto that they would store for a few weeks while they arranged a second shipment to Toronto. This was already problematic for us.

This few weeks of waiting for our belongings became months and we did not receive the remainder of our possessions until the labour day weekend and that was only after weeks of complaints to Kelly.

When our belongings arrived, one of our clay potters was missing the top half. This was made by my grandmother and, beyond the personal and sentimental value, would have sold for $300. Kelly has claimed that he never saw the top part of the planter when he picked it up from our house. He refuses to admit that he not only broke it, but lost the top half. He has told me he will “check his warehouse for it” for the past two weeks and has not reached out except when I email him where he feeds me the same line again. I would like to be compensated for this piece.

Kelly’s estimate was also $2000 off and we were expected to pay this difference despite the fact that he had told us earlier that we would not be responsible for any cost increase due to an error in the estimate.

Beyond that, one of his workers brought our BBQ through the house without any protection for the floor and made a scratch through the entire house’s hardwood floor.

Kelly’s communication has been so poor through this process as has his response to our issues.

Only delivered part of the furniture that was in storage. 1 yr later they have not settled. Visited warehouse and found 6 boxes in a waste heap. Twice offered us other customers furniture. I suspect they gave our furnishings to some other customer.
Beware of using this company they are careless with your furniture.
Surprising to me because I have known this owner for years.

Collins & Greig Cartage Limited
35 Coronet Rd.
Toronto, on M8Z 2L8
416-239-2991

To whom it may concern,

I sign a contract with the above company on May 12, 2017, they were highly recommend by a lady I know, who new them & also had moved her several times.

Referrals is better than not knowing a company for your move. I moved on June the 8, 2017, everything seemed to be going well, except they were very slow. I also had someone to do the packing from the same movers. They had arrived at 8.00am

If I suggested something, they were very rude. They were suppose to finish loading the van by 12.00pm, they took 90 minutes more than expected. I had book the elevator where I was moving `from 12 to 4.00pm

The estimate was 10 hours. Since they arrived late at my destiny, 10 Old Mill Tr. Etobicoke On #205, They only emptied half the van by 4.00pm. So they had to leave the premises has the building booked another moved. I was upset, so I asked the security guard if they could come back the next morning , he checked, everything was ok.

The van came back at 9.30am., they had change my furniture into another van, that’s when my furniture got broken. The movers were 2 young men, one was one of the owners son, I don’t think they were to happy, so they tried to move my furniture fast, one of my bureau has a long crack on the side, & when you open the doors, it’s crack inside, a piece of wood fell on the floor,
I asked them to be careful, they didn’t care. I am missing a piece of glass for one of my curio, and one of my small table is crack. I moved several times, i never had anything broken.

I never received a statement regarding How much I owed the, they paid themselves with my credit card without my permission. I called them re: the broken items and why they took the money out of my visa, the secretary Joanne, said one of the Craig men would get back to me, he never did. I kept calling, always with the same answer.

Also, Finally 3 weeks later after another call , I received the statement. Needles to say I was very frustrated, I am 75 years old, and that kind of behaviour was very upsetting. Especially, the movers were very rude, I was treated like they were paying me, not a way to treat a customer.

I would never refer them to anyone, certainly I would not hired them for another move. I called it the move from hell.

Regards,
Jean9

The two movers who took some items into storage for us were efficient and very professional. Not only did they take care of our items, but also helped us move existing furniture from one room to another to best "show" our house for sale. I had used them in the past and would recommend them to everyone. Your furniture and valuables are in safe hands with Collins & Greig.

Beware! They will tell you whatever you want to hear to get the contact signed and not follow up on any of their promises. My shipment was lost for weeks and nobody knew where it went because of a clerical error. Continuously played pass the blame to their parent company Atlas. They promised they would cover any expenses I incurred during the late period and only ended up covering 10% of it. I don't have the money, time or patience to fight then in court, and you probably won't either. Better to stay away from these people.

They did great job, moved large household, arrived on time, worked tirelessly for over 12 hours and were polite and pleasant, even after a long day, this was my third time using company over a span of 25 yrs

This was a referral from a friend (who will no longer use them) as well. Firstly, I want to saw the three men who did all the moving were very nice. However, one of the men broke one of our IKEA units which happens that is not the issue. Collins and Greigs states in there policy that they will replace anything that gets broken by there workers. When we spoke to Kelly he asked us to re-purchase the item and send him the receipt. Well, it has been over a year and no money back, no returned calls or e-mails. They do not follow there word. Also, his business partner received the call at the end of the move to receive the total and had him on speaker phone he was rude and wanted to over charge us. We do not recommend this company.