Dear Yolanda, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. In case if your porch was damaged, you should have notified our movers at the time of pick up, while there were still there, so they can witness it and take a photo of it, as well you should have sent us the photos of it as well, so we could process it. Based on our Claim Policy - Property Damage: Our insurance liability is limited to up to $100.00 for damage to floors, walls, ceiling/roof, doors, and painted surfaces. So we could easily compensate it back to you. Your price is solely depends on the actual weight of the items, since we do scaling twice on the pick up day to get the actual weight. If you had more items, the weight increased accordingly, all depends on the weight of the items. As an example you can have just 5 boxes of books, but since books are heavy, the weight won't be just 10 lbs. for all of these boxes. We scale the truck at an MTO weigh station and they do not issue tickets due to the pandemic that do not allow anyone inside of their office. This is why, we collect the information from the weighing and in-print it on our letterhead. As well we offer the rescale option on the delivery, so you and the movers could witness the scaling again and both check the results, you could have just requested it from the dispatch during confirmation for the delivery. We never advise the exact delivery date, since all depends on the schedule of customers we have on the way, as well as it was mentioned in the booking agreement, we experience the delays due to the COVID and the result from it is a shortage of staff members. It's something we can't control, as weather conditions, but we're sorry for being late, we moved as fast as possible. Indeed losses and damages might happen throughout the move, some of them happen due to the weather conditions, temperature change or pressure, which may result in damages to such things as plastic, glass, dishes or even wood. We always take all items with big care and have a separated space in the truck for each customer, so items aren't being moved inside back and forth. Based on your Claim details and basic coverage plan that you've chosen, you didn't even reach the deductible amount, but we still made an exception for you as a valuable customer and offered some compensation. Prior the move you were advised that we have 3 types of coverage and how each of them works, so you could choose the one you preferred the most. Once again, we do apologize and in case of anything, please contact our team back. Sincerely, Centennial Moving Team!