Dear Edith, The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
Dear Jeffrey, thank you for mentioning the positive aspects our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. In this regard, we want to thank you for highly appreciating the work we've done.
Dear William, to make your move as much easier and pleasant a possible is our main target, Trevor. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
Dear Mostafa, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are always using MTO scaling facilities and since the outbreak of pandemic started, they don't allow us inside of the facility, their staff weight the truck and the results are showed on the screen of the scale, that's why we provide them with our letterhead where they imprint the results and pass back to our driver. And that letterhead we scan and send to you when the scaling ticket is requested. We always advise the rescale option in case if don't agree and in case if they weight is more or less than 10% of our value, we always adjust the final payment based on it, without keeping your extra payment. We're sorry for any inconvenience that might caused you, but you paid for the correct amount and the items were delivered in a good shape and on time.
Dear Carlos, thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.
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Dear Customer, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We always provide 2 days in advance notice for both pick up and delivery, since we're consolidated movers, we can't tell the time frame much more in advance in order to not mislead customers in case if something changes. We can't just dispose your items, so we offered option of storage since initially you couldn't accept the delivery, since we pay our workers hourly, storage and redelivery fees could have applied in this case. Indeed we have a lot of problems due to the current pandemic, especially with the amount of staff members, so Costa at the moment was the only one who was handling the jobs in the area. We're sorry for miscommunications which happened because of this and spoke with Costa several times after that to avoid something like this to happen in the future. We still delivered all items in 1 piece, but with a delay and we're sorry for that, thankfully all items were found and delivered intact. In case if you had any damages or broken items, you could always apply the form to Claims Department, so they could compensate you back based on your coverage plan with us. We're really sorry and implementing the new techniques right now to cover up the problems which arose due to the pandemic. Best regards, Centennial Moving Team.
Dear Sara, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We always advise a window, and driver calls always upon the arrival, you could have requested from your agent to give you the call in 1 hour in advance, so you could easily do other assignments until we come. We're sorry for the inconvenience with time frames and lunch break for the movers, the customer prior you just had more items than listed initially so we had to stay a bit longer to finish packing it to the truck. We scale at an MTO weigh station and they do not issue tickets due to the pandemic that do not allow anyone inside of their office. This is why, we collect the information from the weighing and in-print it on our letterhead. So while the truck is scaling, the movers wait outside of the facility and provide the person at the scaling our letterhead, so they can imprint the results from the scale on it and this ticket we provide to the customer. You had more items upon the pick up, which were listed in your initial list, so more items mean more weight. We had a space for East Coast truck up to 4100 lbs. at the moment of booking, but it was more than that and we couldn't fit it in the truck and could send only with the next one, because you had more items than initially listed. The dates agent John provided you was just an ETA at the moment, since we couldn't confirm it in so much time in advance and later on we provided more accurate window. Indeed certain situations might happen and driver got some problems with the Credit Card, we didn't force you to pay in cash, we just asked if that might be a possibility from your side. We're sorry if that sounded forcefully to you, but we didn't mean it. We're sorry with misleading about the BBB, we indeed spoke with them about it in the private correspondence regarding the accreditation several times. We do apologize for everything what happened in this move and are willing to help with any other trip or issue you might encounter later on. Sincerely, Centennial Moving Team.
Thank you, Anthony, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.
Dear Maple, we are happy to read that you enjoyed your moving experience with us. We hope that you will hire us for your future move. We work a lot to enhance our professional skills and we are glad that you appreciated our work.
To make your move as much easier and pleasant a possible is our main target, Eric. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
