I used them to move my stuff from AB to QC. After picking up my stuff they claimed they went to a scale and my stuff weighs 3200 lb. They didn't know that I weighed my stuff myself and they are 2400 lb. When I asked them about the ticket scale they alleged that the scaling facility doesn't provide tickets due to COVID-19 situation. I called the facility myself and it turns out this is not true at all.
After many rounds of negotiations, they offered to scale my stuff in front me but on condition that they will charge me more if the second scale within 10% of their value. When we re-weighed the stuff it turns out exactly as I expected (to put in $ value, they were about to charge me $800 more than they should).
They didn't apologize or even provide any reasonable explanation of how their weight was 800lb more than the actual value.
Save yourself the hassle, and look for an honest company.
- Approximate cost of services:
- $2,800.00
- Company Response
Dear Mostafa, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are always using MTO scaling facilities and since the outbreak of pandemic started, they don't allow us inside of the facility, their staff weight the truck and the results are showed on the screen of the scale, that's why we provide them with our letterhead where they imprint the results and pass back to our driver. And that letterhead we scan and send to you when the scaling ticket is requested. We always advise the rescale option in case if don't agree and in case if they weight is more or less than 10% of our value, we always adjust the final payment based on it, without keeping your extra payment. We're sorry for any inconvenience that might caused you, but you paid for the correct amount and the items were delivered in a good shape and on time.