Beachcomber Hot Tubs & Home Furnishings

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1m ago

the service is absolutely horrendous with this company. Beachcomber .the receptionist was absolutely sarcastic and her tone of voice and rude who buys a hot tub and 2 1/2 years it starts leaking. Horrible customer service horrible products.. I would definitely not recommend buying from this company if you want to be treated respectfully.
Pic shows my poor rotting deck due to leaking

The man to see is TOM. I had the pleasure of dealing with Tom with my hot tub concerns. He was super courteous & respectful & I highly recommend going to Beachcomber (15139-118 Avenue location).

Bought a hot tub for a sweet deal, they came and installed it with zero complaints. Everyone was super respectful and they all seemed really friendly. They made Hot tub maintenance very simple with their step guide and Warren was a very good guy to talk to

Dale arrived and quickly got to work. It was a difficult place to work in but no complaints from him. He had the problem figured out and fixed in no time.
Was very helpful in letting us know how to avoid this issue in the future as well.
I was very impressed with the office staff as well, very friendly and helpful and had someone out the day after I contacted them.

I called Beachcomber Hot Tubs on September 18th at 10.13 that my hot tub leaks, when R. told me, he put a service request in and somebody should be on my place shortly to check it out.
Nobody showed up!
So I went to the store at 99 street in Edmonton on September 21st and told J. the issue. He said R. didn’t put a service request in and gave me a piece of paper with the service request which also proves my Warranty!
I got a call from their Technicians (S. Tech) and I told her the problem about the inner leakage. We don’t do inner leaks anymore, was the answer and I also have to pay $75 for Mileage, because I live outside of Sherwood Park. I told her right away” The Tub is still under warranty and I am not paying $75. She said we are not charging $75 directly, but Beachcomber will!
After negotiating, I got an appointment on the October 6th to get the tub fixed.
I took a day off, when the technician showed up, just by himself and said: it's too late to fix the tub, is getting too cold' because his glue has to try 24hours above a 5 degrees to give warranty on his work or I have to pay $700 ($350 each way) to haul the tub to their shop to get it fixed. NO I said! So he just winterized the tub and left!
I called beachcomber again. R. was on the phone and he said: He is just the sales guy and doesn’t deal with warranties. I also told R. that S. Tech wants $700 for transportation and he said that’s ridiculous. (That’s the guy who sold me that tub poorly, but that’s another story) He send me a text to call the owner of S. Tech. I called him and mentioned that R. said it would be ridiculous to charge so much for transportation. The guy told me, it is not on us and he will call Beachcomber and sort it out.
Couple days later, I got a call from L. (S. Tech) the lady who set up the first appointment and she told me: Next week we going to have nice weather and we’re able to repair your tub. Is October the 24th at 9.00 a.m., ok for you? I said sure, but I have to work. Do I have to be at home or do you need anything, I asked her? No that’s fine. You don’t have to be there.
On October the 24th I got a call from the owner of S. Tech he can’t fix the tub because he needed water to find the leak.
Since that I didn’t hear anything either from Beachcomber 99 street in Edmonton or S. Tech their only “tub techs” subcontractors!

Bought tub for pain therapy for husband due to accident. Tub was defective from very first day. Two years of blaming us, not returning calls, not keeping appointments, and now stating if we want it fixed, we need to change the way things are, even though it was exactly that way when the tub originally came in

Beachcomber Hot Tubs are truly experts in their field. I struggled tremendously with hot tub maintenance, and their patience in teaching and advice made my hot tub work like clockwork. The outdoor furniture that I bought from them has weathered well through Edmonton's harsh winters. They sell high quality furniture and I would highly recommend them.

We purchased our hot tub over 12 years ago. Shawn at Beach comber was great at diagnosing the several problems that occurred during this past winter. Coming in the extreme temperatures to make sure that the hot tub was working was great and with the distance he had to travel was well worth it. Thanks to Shawn , he knows his stuff.

Purchasing a hot tub is a big investment, it was for me anyway. Being able to get quality service, have someone who took the time to answer all my questions was great. I do recommend for everyone to go there. I am right now looking at another hot tub from beachcomber.

Purchasing a hot tub is a big investment, it was for me anyway. Being able to get quality service, have someone who took the time to answer all my questions was great. The icing on the cake was being able to try out the tub I was interested in, that was really appreciated.