K C Granite Marble Inc

KC provided excellent service, they were kind and helpful from the start. The new table looks fantastic.

Great work by a very friendly and efficient team. They answered all my questions and the work was done within a week. The final product/craftsmanship were superb and they charged us no additional hidden fees unlike other places.

The KC team did an amazing job installing our new kitchen countertop. Installers were super meticulous and took great pride in their work. The waterfall is seamless! The two man crew was on time, neat and took great pride in their work.

We have been purchasing from them for several years, for 2 of our home renovations. A specific colour that I needed had to be ordered from Hamilton and arrived the next day. There were several times that I had to follow up about appointments and change in measurements, but it was easier to just go to the office once and discuss the details with someone there. Overall, selection is decent and prices were reasonable.

Horrible, horrible company and product. Salesperson disappeared after the first meeting and I had to follow up with the company on my own. Took a very long time to get anything installed in the house. The granite is HORRIBLE. Chips, stains and imperfections throughout. It's absolutely shocking how bad everything is. I now have to have countertops in the entire house replaced at my own expense. They also ruined wood floors and furniture when coming to install. Communication is horrible. Any good reviews were done by the owner. PLEASE DO NOT USE THIS COMPANY.

took to long to do the job
had to measure 3 times
installation was terrible - 3 weeks
quality of work - terrible
very disappointed - ashamed to show counter to friends
do no recommend - you will be sorry

Worst service and company ever!!! I have waited for 2 months to get a simple counter top installed for my laundry room. Not only did I have to chase them for measurement and installation, but the person I dealt with never returned calls when she said she would. I have NEVER had such deplorable service in my life. No apologies and she was cold and unpleasant to deal with. Said she was busy yet when I came into the store it was always empty and she just sat there. Selection is very poor as well. There are so many more granite stores to deal with. Please go elsewhere!!!

We hired this company to replace our old laminate counter top with a new quartz counter top. This was just the beginning of a full kitchen renovation.
The counter top installation seemed to go according to plan except for the caulking which was never done because they didn't have the "right" colour. The installer said they only use clear caulking and that it would look "ugly" as the gaps to be caulked are quite large in areas. They suggested I buy brown caulking and that I finish the job myself because "it's easy". As a sign of good faith I paid them in full the day of the install although the job was incomplete. My mistake.
I purchased the "right" colour caulking and attempted to do it but I did not find it "easy" to make it look clean and professional. Subsequently I requested that the installers comeback to finish it. For the last 2 months I have made repeated calls to the sales person/receptionist (Chan) but she has completely ignored me. She always tells me that she will call me back but doesn't. At first I thought that they were really busy and that if I showed enough patience that they would eventually come around to resolve the issue.
It's been more than 2 months and I have to conclude that they never had any intention to finish the job. It's really a shame because I believe I was asking for such a small thing. It's completely unacceptable that they prefer to ignore their customers instead of trying to honestly resolve issues that occur as a normal part of doing business.
In contrast, the company we hired to renovate our kitchen was very professional. They answered their emails and returned our phone calls and even returned several times to the house to fix issues/problems that came up after the installation.
The skills of a contractor/company are very important but in my view their customer service is more important to guarantee the satisfaction of their clients.
Due to the lack of customer service by K C Granite Marble Inc . not finishing the job we paid them to do and by never returning my calls (although she always said she would call me back) we cannot recommend this company. Buyer beware!

I have to say KC teach me what to look for when buying a granite.
They installed counters in our bathrooms and kitchen . Installers did great job took the time to work on little details and after some adjustments and sealing the stone looks beautiful..
Thank you Chann ,Tea and the team for great customer service. We very happy with the end product.

We have our counter tops done by this company last week. The counters are well done, the front services are nice. So satisfied. We will recommend to friends and everyone.