Driveway done / concrete pad and concrete walk way
- Approximate cost of services:
- $4,000.00
Driveway done / concrete pad and concrete walk way
Driveway paving and concrete walkway
Michael Wilkins entered into a contract with our company to do his driveway in asphalt as well as his front area in white concrete. We called the night before to advised him that we wanted to dig out his project. They had advised us not to come. They wanted to cancel the contract. After reviewing the issue with them they decided to proceed. They authorized us to excavate the job. Once excavated we reviewed the job and everyone was content. The next day we poured the concrete. At that point Mr. Wilkins had provided a further deposit but had not paid the concrete or the driveway in full as the driveway still was to be completed. We cautioned off the concrete job as usual and left the job. The next day he contacted our office and said that something had hit the concrete. We attended his home and reviewed his concern. After we had left and later that evening something must have touched the concrete because it left a minor indentation. The indentation was not our responsibility as we cannot babysit the job for 24 hours. Mr. Wilkins wanted something done. We offered to cut a square patch and repour the cement. He didn’t want that. He became very angry. What Wilkins failed to understand was that the minor indentation occurred after the job was completed. it was not our responsibility. We offered to cut out square patch. He did not want that done. We still had the issue of completing the driveway which at that time he decided he did not want us to finish. He asked for a monetary compensation. Actually when reviewing what was completed and what was still outstanding he owed us $2500.00. Mr. Wilkins became unreasonable and therefore Stone-Ridge decided to walk away from the job with a loss. Mr. Wilkins agreed that we would not ask for the $2500.00 and that neither parties would have any further obligations. Both parties signed a waiver of commitment. Stone-Ridge still had to complete the parging of the concrete but during a phone call Mr. Wilkins decided that he did not want us to attend his home any further. We had also decided that after receiving harasing phone calls at 4:30 am we were not taking any further phone calls from him. Mr. Wilkins has made unnecessary phone calls at all hours of the day and night, leaving nasty messages. During one phone call conversation Stone-Ridge Paving advised him that there was no further obligation on our part. Unfortunately this is a situation where a customer cannot be satisfied. We have tried our best, even taking a huge loss. Stone-Ridge Paving completes any where from 800 to 900 jobs a year and you cannot make everyone happy, even when they have profited. If it was possible and not a privacy issue we would be glad to provide Mr. Wilkins' home address so that potential clients could view his minor issue. Stone-Ridge Paving has received the customer's gold business award 2 years in a row. Obviously that speaks words.