We purchased from Sun Ray several years ago and that's a story within itself. We recently needed service and after describing our symptoms over the phone to Don, he advised what he thought the problem was and quoted a cost of approximately $283.95. In order to book a service call, he needed to provide our Visa in advance; which we did. Service was booked several days later.
The tech was able come a day early which was appreciated. I called Don later in the day to get a status report and was advised that the tech had fixed the problem but he didn't know the cost at that time. Don later called and said it was about $900. When I inquired about what was done without our consent, he said the tech would call us with details.
The tech called later the next day to advise that he replaced the motor and was going to put through on our Visa and was it OK. I told him I disagreed that we were not contacted. When asked why we were not contacted and given a quote before the work was done, he advised that he didn't have a company cell phone and couldn't waste time calling customers. He then advised that he was there a little longer than the hour charged and took $50 off the cost of the pump. He further complained that he had to work on the deck as the hot tub is built into the deck. Don in service was advised of this at the time of booking.
From our initial experience purchasing this hot tub to now this service call, we would recommend that if you are in the market for a hot tub to seriously consider looking elsewhere.
- Approximate cost of services:
- $900.00
- Any advice to offer fellow homeowners facing a similar project?
- Do not use Sun Ray for purchasing a hot tub or for service work.