Sun Ray Hot Tubs & Patio Edmonton

Formerly Sunray Manufacturing Inc
Swimming Pools, Spas & Hot Tubs
Edmonton AB T6B 1Z3
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HomeStars
Swimming Pools, Spas & Hot Tubs
Sun Ray Hot Tubs & Patio Edmonton
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59%

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Reviews by rating (past 12 months)

Reviews for Sun Ray Hot Tubs & Patio Edmonton

Average customer rating:
6.6 10 (36 reviews)

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Private User
Private User
Private User reviews Stony Plain, AB
0/10

Breach of contract

Gave a deposit in 2020 still waiting and they refused to refund deposit. Contacted them every two to three months only to get the runaround from the salesman and owner. Sometimes they even stated I was next in line for a tub, other times stated there facility was closed due to landlord issues.

Approximate cost of services:
$2,500.00
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Jenny
Jenny
1 review Sherwood Park, AB
0/10

Paid a deposit a year and a half ago, still have no tub

We put down $2500 for a hot tub a year and a half ago and still have nothing to show for it. They're refusing to refund deposit even though they're a year behind the timeline our sales agreement states. Buyer beware!

Approximate cost of services:
$2,500.00
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Cb
Cb
1 review Sherwood Park, AB
0/10

New hot tub

We put a deposit on a brand new hot tub and waited over two years. We finally gave up and purchased a used one and used the deposit to purchase parts because they would not give us our deposit back we could only spend in store. They still have not manufactured a hot tub in close to three years do not purchase anything from sunray hot tubs

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Sherwood Park, AB
0/10

Sun Ray - do not order

Paid deposit for hot tub TWO YEARS AGO, still no tub. They keep giving us 3 more months, 3 more months.... and they won't refund deposit.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Rob in Fort Mcmurray
Rob in Fort Mcmurray
0 reviews Edmonton, AB
10/10

Excellent Service

I contacted Sun Ray about getting my pump serviced on a weekend. Dropped it off , expected to leave it there until next week. But they contacted me a few hours later to say it was done!
They only replaced what was necessary in the pump and gave me honest feedback about the condition of the motor and pump going forward. Other places I had been to would charge much more for a "pump rebuild" .
Sun Ray showed me they have great customer service and integrity in responding to their customers needs and budgets.
I would highly recommend them to anyone looking for honest and excellent service.

Approximate cost of services:
$150.00
0 of 1 people found this review helpful.
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vwmonica123
vwmonica123
2 reviews Edmonton, AB
10/10

Hot tub

We are very satisfied with their product. Have been enjoying a well built hot tub for over 7 years with no issues. Recommend them for purchase for sure.

Approximate cost of services:
$5,000.00
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Scott
Scott
1 review Sherwood Park, AB
10/10

sales is stellar

I was having issues with my hot tub
salesman Don was very informative
and schooled me on water management
very helpful.
He also was able to get the pump rebuilt for me while I waited.
top notch.
thank you

Approximate cost of services:
$400.00
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Private User
Private User
Private User reviews Sherwood Park, AB
0/10

WARNING: Avoid placing an order with Sun Ray Spas Edmonton

Warning /Edmonton / February 2022. We ordered (2) hot tubs in Nov of 2020. Delivery was set for 4-6 months. We still do not have the tubs and they refuse to give us a refund. Our deposit was $5000.00. Sun Ray Spas representative has given us bogus answers each time we call. We want the refund or the product but neither occurs. Avoid placing an order. They are not honest.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Ron in Calgary
Ron in Calgary
0 reviews Calgary, AB
10/10

Excelent Customer Support

Most recently used them to replace the seals in my pump. Sun Ray Spas has excellent customer support. All their staff are helpful and caring and want to see you be a happy customer. Their service manager Don S is the most knowledgeable and helpful person you could ask for. Highly recommend sun ray for their quality tubs and more importantly their excellent support.

Approximate cost of services:
$325.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Product

Very Friendly and knowledgable staff. They were able to supply me with a part for my hot tub cover lift that fit perfectly! Clean and inviting showroom with more than just hot tubs.

Approximate cost of services:
$50.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sun Ray Hot Tubs & Patio Edmonton

Sunray Hot Tubs & Patio Edmonton is a manufacturer of Hot Tubs and Spas and supplier of high quality Patio Furniture in Edmonton, Alberta, Canada. By choosing our wide range and selection of Hot Tubs and Spas, it keeps our local people working and those funds stay in our own ...
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