The Granite Shop

Tile & Stone Contractors
Ottawa ON K2E 7K3
Write a Review
Write a Review

Recommended Professionals

98%(554 reviews)
98%(46 reviews)
86%(11 reviews)
98%(554 reviews)
98%(46 reviews)
86%(11 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

60%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Granite Shop

Average customer rating:
6.4 10 (16 reviews)

Sort by

Feng Liu from Ottawa
Feng Liu from Ottawa
1 review Ottawa, ON
0/10

Kitchen

After doing lots of research we decided on the GRANITE SHOP. We soon discovered that this was a mistake. The product looked good but the service was terrible. The installers were disrespectfull after I asked them to put out their cigarette before entering my home. The countertop did not fit as expected and when I called the supervisor he would not call me back for almost 2 weeks. I was left with disconnected plumbing fixtures until they came to fix the issue. To top this off they also damaged my very expensive curtom cabinetery when installing the granite counters. And they would not take responsability for the damage, leaving me to pay to replace my damaged cabinet doors. I do not recommend this ompany.
Don't waist your money and spare the stress on your family go buy somewhere else. Feng Liu Ottawa.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Feng,
I'm part of the new ownership and new management team that took over the granite shop. If there is anything I can do today to make you reconsider your rating of the granite shop please don't hesitate to call the shop and ask for Terry.

Julia from Ottawa
Julia from Ottawa
1 review Nepean, ON
10/10

Bathroom vanity counter

We were extremely pleased with the quality of granite, the time work and very pleasant staff including Ann who helped us pick a great piece to the installation team! Luv it!

Approximate cost of services:
$550.00
Was this review helpful?
Company Response

Thank you for taking the time to share your experience and tell others about us. I'm glad you gave us the opportunity to prove our selves.

sunny in Kanata
sunny in Kanata
1 review KANATA, ON
10/10

kitchen topper counter

staff so freindly and knowldgeable about what kind of granite to chose and to be suitable for my kitchen color and design ,in 2 week they measure my kichen and made beautiful topper counter black galaxcy it is stunning.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Hello Sunny,
Thanks for the lovely words and thank you for taking the time to share your experience with others. I'm glad we made you happy.

Eileen Johnson in Nepean
Eileen Johnson in Nepean
2 reviews NEPEAN, ON
10/10

New counter tops in kitchen

After visting many granite companies in Ottawa we settled on the granite shop. They are very helpful and friendly and knowledgable.
Peter came out and measured our kitchen countertops explaining exactly what they would be doing he made us feel very confident in our choice. The granite tops arrived after about two weeks three workment carried them in and fitted them taking great care in blending the one join and polishing each piece. They explained how to take care of our new granite tops and said if there were any problems to call them. We have now had them 18 months and are very happy with them.

Approximate cost of services:
$11,000.00
Was this review helpful?
barb s in Orleans
barb s in Orleans
1 review ORL, ON
10/10

granite kitchen counter tops

granite made so the appointments were in timing with what barb would like.
They have a very large wearhouse and a large show room they have made it very easy to deal with them. Instellation was a breeze because the guy did an amazing job with the layout. mostly the job was done when they said it would be done. quick and easy.

Approximate cost of services:
$6,500.00
Was this review helpful?
cristina in Nepean
cristina in Nepean
1 review Nepean, ON

First Review

6/10

Replaced the kitchen countertops

they were helpful but not respectful of the time frame chosen; beautiful products,good price,did not do any follow up estimate close did follow with the original plan but not with the original/ chosen material

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Christina,
Sorry about not providing you with the red carpet service we usually provide all our clients. If there is anything we can do today to help you change your mind about our rating do not hesitate to call me at the shop and ask for terry.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Tile & Stone Contractors pros in Nepean?