Omega Iron And Railings

I cannot recommend Omega Iron & Railings. In my experience which, based on other online reviews, seems be common Omega does not respond after they get your deposit. They were pleasant during the quoting stage. However, as soon as a PO was issued and the deposit paid, the attitude seemed to change.

Omega stopped responding to phone calls and emails. When I was finally able to get someone on the phone, the response was inconsiderate and not helpful. My attempt at escalating the problem initially met with an encouraging response but Omega personnel then failed to meet their own dates for follow-up.

After months of silence, and despite requests for confirmation of the schedule, I was told fabrication was complete and installation would be scheduled in a month. Then . nothing.

Finally, 8 months after placing the order and 3 months after the most recent response again despite repeated attempts to contact them by phone and email I was forced to seek legal assistance. Even then, it took a further 3 months for the fabrication to be verified and the installation completed.

If your time and money is important to you, I recommend you avoid at all costs. Find another contractor even if you have to spend a bit more. Placing an order with Omega will almost certainly leave you frustrated and disappointed.