Williams Food Equipment The Chef's Store

It was extremely disappointing service, and I had to request a refund because they wouldn't ship my item after 1 week + of waiting for a tracking number. After I reached out, they let me know that they forgot to add the shipping cost, despite advertising free shipping, and I could either be refunded or pay $182 dollars because my location was "remote". After I offered several alternative non-remote delivery options, my emails went unanswered, so I just called to have my item refunded. This process was swift, but absolutely zero customer service or troubleshooting was offered. I bought a similar product on Amazon and received it within a week. My intentions were to "buy local" and support a Canadian company, but this is just another prime example of why this is usually a barrier. I won't be recommending this company to anyone.

This is my first time purchasing from this company. I am so impressed.
I reached out on FB messenger and received a reply back immediately with assisting me to find the products I was looking for. They ensured me that the items would be shipped out same day. This is such fantastic service. I love family businesses. It pays to look for local home grown family business. Thank you Candice-Rose for making my Christmas shopping so easy.

I purchased a wolf countertop oven from Williams food for $723.19 in December 2021.
Using it over the next 2 months, I found out it was not cooking properly ,. Frozen entrees had to be heated in the microwave after they came out of the oven >
The company has straightened out the problem, thank you

Very poor customer service. Wanted to return a product that wasn't the right size and told it was my error despite the fact there was no sizing (volume) on the particular product I ordered. Didn't try to accommodate my request at all. In a time where most people are online ordering they have a lot of competition out there and there are definitely other sites I prefer and would order from again. They need to seriously up their game

Placed a phone order, the person who took my order couldn't get me off the phone fast enough. I wasn't confident they had noted the address correctly. I received an e-mail that day that confirmed my suspicion the address was indeed wrong. I contacted them immediately to have the address corrected. They said they made the change. After many weeks, the product never showed up. Customer service, rather than rectifying the situation, said they would open a Canada Post file and that I would need to wait a few weeks on that. Canada Post confirmed they delivered to the address Williams had noted quite quickly - which was of course wrong as it hand't been corrected. I continued to prompt Williams on the matter. Williams did refund my money, but I would have rather they re-deployed the item to the correct address upon notification that it hadn't shown up several weeks after it had left their premises. It was a frustrating experience and the customer service was poor. This was acknowledged with a $10 off coupon for my next order, but that's not sufficient to keep my business or warrant a recommendation for theirs.

I got the mail box,but Shun - 7" Classic Hollow Ground Santoku and Wusthof - 7" Household Scissors - 5333-18 are both not in the box.They cost 156 dollars.They only put the others cheap knives in the box.I paid 25th Dec and got it 16th Jan,more than 3 weeks,also missed two expensive product,I really hope it's just the mistake,I am really worry and disappointed .

Ordered online, website clearly said item was IN STOCK. Paid via credit card and was charged immediately. 10 days later still no shipping advice email, so I emailed the company, and they never responded. Several phone calls were placed, and I finally talked to somebody who said that the order would be shipping out within the next 24 hours. Another few days go by, and still no shipping confirmation email. Called them again, and when I asked about my order, I got disconnected ( or likely they just hung up on me ). Called again the next day, and rep told me that they placed their order with the manufacturer 10 days AFTER I placed and paid for my order. So the truth finally comes out that they wait until they have enough orders before they order from the manufacturer. They don't actually carry the stock! I was told that they were expecting the order the next day and it would ship out to me that week. Another week goes by, and nothing. So, another phone call, and another similar story of "we're expecting the shipment tomorrow that has your item in it, and it will ship out this week to you". It had now been an entire month since I paid for my order and still had nothing. I told them that tomorrow we would be travelling and this item was intended as a gift to bring along with us. After all, we placed our order more than a month before it was needed, and their website did clearly state "IN Stock". I told them to refund my credit card immediately.
So, that day I had to search for a similar product at a department store, spend time going to store and paying a higher price, just so that I'd have a gift for our family.
Lo and behold on the Sunday that we were away, Canada Post delivers the order from Williams. They never cancelled my order. So now I have something I no longer need, and I ended up paying more for the replacement because Williams failed to deliver on time.
Saying "Sorry we're doing the best we can" just doesn't cut it in today's marketplace. Williams failed to make good on the order, told me bogus stories to keep me on the hook, and now I'm out several hundred dollars. There is no way I'm paying to ship this back to them. i'm stuck with it. Very unhappy here.

They really look after their customers - and make sure they're getting the right (not necessarily most expensive) product or service. Bought a set of knives from them; took the time to explain the product.

Prices are decent, but can be matched or beaten elsewhere if you look. the real concern is that many, perhaps most, of their products are not on site and have to be ordered before they can be shipped to you. this creates massive delays. after i was advised there would be a delay for the third straight order i advise them i would like to cancel my order. they agreed and said i would receive my refund within 6 days. about a month later i still had no refund, but i received the shipment! i advised them of this and they said they would provide me a label to ship it back to them, and i still haven't received my refund! so in short, they have had my money for a month and i get to gallivant around for an afternoon shipping their goods back to them. this type of service cannot be rewarded. best look elsewhere.

Ordered online for a Le Creuset 2L Dutch Oven. The transaction on their website was fast and easy to navigate. I was skeptical at first with their Free Shipping on orders $149 and over since the order confirmation comes with a tab on Shipping Estimate. When I clicked the last button, was happy to see my total with 13% tax and as promised FREE shipping. Upon checkout, was even surprised that my purchase come with a gift.

Fast forward the following day, my order arrived! WOW that's a first for me! FREE shipping and delivered the next day! Hope all companies are like this. My free gift, which was an orange color Silicone Trivet is a perfect match to my Flame Le Creuset Dutch Oven. Also received a Recipe Inspiration magazine. Their service is way beyond my expectation. Two-thumbs up!

I'm saving up for my next Le Creuset purchase with Williams.