Our new washing machine had a major manufacturing defect. Don's Home Appliance Service was sent out, by the manufacturer, to determine if the defect was fixable or whether we needed a new washer. He came to do the work in a timely manner. He was pleasant to deal with, fair, and competent. I'm not sure what his pricing is like, as the manufacturer had to pay for the visit, but I have only ever heard good things about his company.