Latitude Countertops

Countertops
Toronto ON M3J 1Z9
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Latitude Countertops
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Reviews for Latitude Countertops

Average customer rating:
9.1 10 (71 reviews)

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Laura in Toronto
Laura in Toronto
7 reviews Toronto, ON
3/10

countertop installation

We purchased a Corian countertop from Latitude for our bathroom. Our concerns were first raised when the company forwarded a copy of the drawing of the countertop template that showed measurements that were clearly wrong. We found the process of speaking to the gentleman who had taken the measurements to try to get clarification extremely frustrating. When the countertop arrived for installation it was too large for the space and the installers damaged one wall trying to make it fit. The installers measured the space again and took the countertop back to the shop for adjustments. Our credit card, however, was charged immediately for the outstanding amount of the countertop even though we did not have the said countertop. Latitude had our money and we had nothing. When the countertop was returned for installation the second time, it still did not fit and the new installer damaged another wall trying to force it into the space. He took new measurements. When he was finished making his adjustments, we were left with a one quarter of an inch slab of caulking between the wall and the left hand side of the countertop. When I commented that it looked terrible, the installer suggested I put something on the counter to hide it. On the right hand side, we were left with an eighth of an inch gap between the backsplash and the medicine cabinet. When three different people from the same company take measurements and this is the result, you realize that it's all quite hopeless. To sum up, I went to Latitude because Sarah Richardson had mentioned using them in one of her articles for the Globe and Mail. My recommendation would be to go somewhere else unless you are high profile designer.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Alexandru Cucu in North york
Alexandru Cucu in North york
1 review NORTH YORK, ON
10/10

Kitchen quartz countertop and sink.

Good service, fast delivery and installation,very happy with the final product, nice quality. The Zerox U1 (Blanco) sink is amazing. I would recommend this company and also I would like to say thank you to Brett for doing such a good job with helping choosing and planning the countertop installation.

Approximate cost of services:
$4,600.00
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Elizabeth in Toronto
Elizabeth in Toronto
3 reviews Toronto, ON
10/10

Caesarstone countertop

There is so much choice out there it can be overwhelming. After visits to many suppliers and installers, it was great to find everything in one place at Latitude. The choices and varying costs were easy to figure out. Brett was great. And the installers were friendly, professional and on time. Not something you get everyday as any renovator knows. The result is terrific.

Approximate cost of services:
$4,000.00
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Paul Wellman in North york
Paul Wellman in North york
1 review North York, ON
10/10

Granite countertops

We are building a new home near Peterborough and contracted Latitude to provide and install our countertops for the kitchen and baths. I was delighted with every aspect of the process from initial ordering to installation. The sales team were very professional and courteous but what we were most delighted with was the installation team. They did a great job and were very considerate our needs and answered all of our questions. They did a much better job than I had expected. I would recommend Latitude to anyone needing countertops.

Approximate cost of services:
$6,000.00
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Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
10/10

Install of Granite countertop

After a previous counter installer backed out on us we thought our kitchen reno timeline was doomed. But, then I found out about Latitude. I emailed them one day, visited them the next, had the templaters in the following week, and the counter top installed about a week and 1/2 later. And the best part was that our colour was on sale! Brett the sales guy was super helpful, easy going and fair with us. The installers were respectful and personable. Our kitchen looks great, and we're on time & on budget.
All good things from this reviewer!

Approximate cost of services:
$2,100.00
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Emily Glenn East York
Emily Glenn East York
2 reviews Toronto, ON
10/10

Countertop and Installation

I'm so happy with my new countertops! If you are looking for friendly service, quality product and timely and efficient service, look no further than this place. These guys are top notch.

Approximate cost of services:
$1,500.00
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Aimee Sloggett in Toronto
Aimee Sloggett in Toronto
1 review Toronto, ON
10/10

Kitchen Reno

Latitude did a fantastic job from templating to installing. The first thing everyone says when they walk into our kitchen is I love your Countertops! They couldnt've said it any better. Great job, professional team, fast service and quality product.

Approximate cost of services:
$3,500.00
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William in Oakville
William in Oakville
1 review Oakville, ON
10/10

Bathroom Renovation

We recently renovated two bathrooms, an en suite bathroom and the main bathroom.

Our designer recommended Latitude. Everyone was friendly and professional. We have a whirlpool tub and wanted a granite tub surround with a 2' backsplash. The templater made some excellent suggestions that everyone else had overlooked.

Installation went smoothly, on time(8 days) and the installers were polite and courteous.

I've recommended Latitude to my friends and they have all had the same experience.

Approximate cost of services:
$5,600.00
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Lucy in Oakville
Lucy in Oakville
4 reviews Oakville, ON
10/10

Kitchen Reno

We were buying our new home and we were looking at upgrading our kitchen counter tops. When we went to the builder's centre, the prices for the counter tops seemed very high for granite and quartz counter tops.

A friend told me that when they bought their house, they had cheap laminate counter tops installed and then called Latitude and had granite counter tops installed at 30% less than the builder was going to charge.

So we went to Latitude. The sales people were great. They helped us choose our counter top that was appropriate for our life style.

Everything they promised us happened. There were no surprises. The installers were pleasant, tidy and very helpful. The customer service people called us the day before the installation and confirmed the appointment.

We are very pleased with Latitude. The counter tops look great!

Approximate cost of services:
$3,500.00
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Siren71 in the Annex
Siren71 in the Annex
1 review Toronto, ON
3/10

Kitchen Countertop

Pros: the finished product looks good. The old countertop was removed and the new one installed fairly smoothly.

Cons: many! The installers seemed inexperienced (were very young) and made a number of mistakes.
-parts were mismeasured and don't fit perfectly
-the edges are not quite what we requested
-we were not asked what kind of corners we'd like; this decision was made for us
-a gap between the countertop and cabinets was left all around, which had to be fixed by another company (perhaps foreseeable, but Latitude should have discussed this with us before proceeding)
-the dishwasher was left unattached to the countertop and falling forward; this was also fixed by another company
-the quote was always changing for reasons that were probably sensible but weren't really explained to us
-it was only when the installers were here that they told us the gas range had to be disconnected! we had to frantically call around for a gas-fitter, ultimately delaying the installation
-a few globs of silicone are visible and dripped onto the cabinets
-a 3-4mm gap is left between the backsplash and the wall, with the potential for water or debris to fall behind it

Approximate cost of services:
$4,000.00
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Company Response

At Latitude, we try our very best to review and communicate all project specifications in advance of a countertop installation. Our Latitude Project Check-sheet identifies potential areas for concern such as having Licensed Gas Fitters, Electricians and Plumbers disconnect all fixtures before an installation and reconnect fixtures after an installation. It is important to use licensed trades for your personal safety and protection.

As in this case, when an issue of countertop size and fit exists, we respond with a service appointment that is guaranteed within five(5) business days of an installation.

Latitude has operated with a "make it right" policy since before the days of Holmes on Homes, who we have happily supplied countertops to! Check them out at www.makeitright.ca. OR view Latitude's recent work on W network's LOVE IT OR LIST IT at http://www.wnetwork.com/Shows/Love-It-Or-List-It.aspx

Make it a great day!

Latitude

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Latitude Countertops

Latitude Countertops is known for producing excellent quality Natural and Engineered Stone Countertops. Our commitment to provide top notch service has made us the largest fabricator of granite & quartz counter tops in the Toronto area. Latitude fabricates natural stone such as Granite and Marble from reputable suppliers. You don't need to worry about the quality of your stone, we only deal with the best.
We work with all the leading Quartz companies such as Caesarstone, Silestone, LG Viatera, Hanstone, Compac, and Diamastone. We will also fabricate acrylics such as Corian, Hi Macs and Staron.
Customers can purchase their Kitchen countertops & Bathroom vanities directly or through our vast dealer network. We work with dealers all over Southern and Northeastern Ontario. To find a dealer near you check our website, as well for remnants and special offers visit our website www.latitudecountertops.com and view our blog at blog.latitudeonline.ca
We meet the needs of our Builders, renovators and Home owners throughout Ontario.

To find a dealer close to you please visit our website.

CATEGORIES
Countertops and Kitchen Planning & Renovation
PRODUCTS
Kitchen countertops and bathroom vanity countertops and shower and tub surrounds in Natural Stone such as Granite, Marble, Quartz such as Caesarstone Quartz, LG Vitera Quartz, Silestone Quartz, Hanstone Quartz, Compac Quartz, DuPont Zodiaq, DuPont Corian, Samsung Staron, Blanco Premium Sinks and Faucets. We also do Laundry Room countertops, Entertainment Center countertops and bars, tub surrounds, fireplace walls and Hearths. Tables and many other Natural and Engineered stone applications.
SERVICES
Latitude works on a Guaranteed 8 -10business day turnaround from countertop template to installation. We digitally template all Kitchen and Bathroom countertops and can do so without removing your exiting countertop. We also provide a countertop removal and or disposal service if you need to have your existing countertop removed before the new one is installed. Our template process will take from 30min to 1.5hours. Following the template, we will fabricate your custom countertop and return to install it within 10 business days, guaranteed. Installations can take from 1 to 4 hours depending on the size of the project. We also alter existing natural stone and acrylic countertops to fit new appliances.
BRANDS
Caesarstone Quartz, Hanstone Quartz, Compac Quartz, LG Viatera Quartz, Silestone Quartz, DuPont Zodiaq, DuPont Corian, Samsung Staron, Blanco Premium Sinks and Faucets and Elegant Stainless Steel Sinks.
SPECIALITIES
!!!! NEW IN JUNE 2014, Latitude now offers Granite and Quarzite Countertops with a 25 Year Stain Proof Warranty !!!! We also have 5 colours of granite on promotion, available at $38.00 per square foot. Please contact us for more information. Check out our remnants in our showroom, a vast selection of quartz, granite and marble.
WEBSITE
http://www.latitudecountertops.com
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
65
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Amex
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year seam performance, Manufacturer warranty on Quartz slabs, 25 Year Stain Proof Warranty on Gran
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.